Ashley

1.0

ashleyfurniture.com

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Ashley Furniture certainly creates a strong first impression with its visually appealing designs. However, the brand leans more on the side of form over function and durability. Despite looking stylish and sophisticated, they cannot provide the durability and comfort that end-users often seek. Not to mention the absence of customer service.

Why Trust Us?

All of the conclusions are based on true customer reviews from various online platforms, including Trustpilot, sitejabber, BBB, Reddit and other related forums. Our aim is to objectively summarize these opinions, thus saving you the time and effort of browsing through individual reviews.

Quality

★☆☆☆☆ 1 star

Is Ashley Furniture good quality? Unfortunately, the answer is no. Numerous customers have expressed dissatisfaction with the durability of their furniture, citing instances where fabrics deteriorated rapidly and foam in sofas and ottomans deformed within a short span of time. Leather sofas, despite careful maintenance, has started peeling within a few years.

Delivery

★☆☆☆☆ 1 star

For delivery, delays happen all the time, with delivery times stretching out longer than expected and dates being shifted around multiple times. This can be quite inconvenient, especially when you're eager to complete your home's new look.

Returns & Refunds

★☆☆☆☆ 1 star

Ashley Furniture's approach to returns and refunds leaves a lot to be desired. Even returning items that were outright damaged is hard.

In some stores, returns aren't accepted once you've signed off on delivery. And even though the return is accepted, the return window may only be 48 or 72 hours.

Customer Service

★☆☆☆☆ 1 star

Do not expect good customer service to make up for the bad quality at Ashley. Quite a few customers have expressed dissatisfaction, often feeling left in the lurch once the sale is done. Getting through to a customer service rep over the phone seems to be a Herculean task.

What's more, the warranty process is a bumpy ride, with the company turning a blind eye to damage that wasn't accidental.

Ashley Furniture Alternatives

Second Hand Market

Facebook Marketplace: Here you can find individuals selling their used furniture near you.
Estate sales/auctions: Check your local newspaper or online for estate sales in your area. You can often find quality used furniture at a fraction of the price.
Offerup: This app has a wide range of good used furniture sold by locals in your area.
Craiglist: You can find a variety of used furniture at different price points here.

Local woodworkers

Often, local woodworkers use high-quality materials and construction methods, resulting in furniture that is built to last. And they have a direct relationship with their customers. They can provide personalized customer service and are generally more responsive to any issues or concerns.

Ashley Reviews

L

Luna
Dec 4, 2023

We purchased a bed from Ashley. Upon unpacking, we discovered that the headboard was damaged. Additionally, the headboard and footboard were of different models and there were missing parts. When we contacted Ashley about these issues, we were informed that there would be no exchanges or returns due to their terms and conditions.

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Grace
Sep 17, 2023

My bedroom furniture totally broke down after just one year, and the warranty doesn't cover production flaws. I feel deceived because they displayed a sturdy wooden bedroom set to me, but what I received was low-quality plywood with noticeable adhesive.

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E

Ella
Sep 13, 2023

They showcase top-notch furniture, but what they deliver is different. They are dishonestly taking advantage of diligent individuals.

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P

Penelope
Aug 9, 2023

We are personally visiting the store today to cancel the rest of the items. It's a 40-minute drive, but it's almost impossible to reach a real person over the phone, and we keep being misled.

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L

Lily
Jul 6, 2023

I bought an extra warranty for this sofa, but they refused to cover the damage as it wasn't accidental. It seemed like the warranty procedure was set up in a way to trick me into saying something that would exempt them from covering it.

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Nora
Jul 5, 2023

Be careful, buyers! We recently got our third replacement for our table set which cost us $700. The chairs and the bench were okay, but the table was damaged every time. The customer service was terrible. The lady we escalated the issue to was rude and loud. Now, we are left with a damaged table and they want us to donate it and provide a receipt before they refund the order. They will send FedEx for pick up, which took two weeks the first time. In the meantime, we are left with a damaged table and are out $700.

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V

Victoria
Jul 1, 2023

I placed an order for my sofa in early September. The night before it was due to be delivered, I was informed that there was a hold on it. I managed to resolve the issue within 12 hours, but they told me that the delivery would now be delayed by almost two weeks.

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A

Aria
Apr 7, 2023

I was initially informed that it would be ready by March. However, there was a delay in the parts arriving at the warehouse. Then, it took another two months for the technician to become available.

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M

Madison
Feb 24, 2023

I received the delivery, but within an hour I reported that it was not working. They told me that since I had signed for it, I couldn't return it. Apparently, the back of the receipt I signed stated 'No Returns after signing.' Who wouldn't sign upon delivery? When I was in the store, they had repeatedly assured me that I could return the item for any reason within 72 hours.

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C

Chloe
Feb 12, 2023

The sofa was delivered with oil stains and the dust cover underneath was torn. The cushion on the ottoman was also attached unevenly. If you don't spot these issues during delivery, you're left to deal with them! I wonder how this company is still in business!

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S

Scarlett
Jul 22, 2022

Ashley's products are not worth a single star. They offer substandard furniture that originates from China. The materials used, particularly the fabrics, are of poor quality and deteriorate quickly. The foam used in their sofa cushions and ottomans is not dense enough, causing it to sink and lose shape within a short period.

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