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My recent purchase of a necklace for my mom, which she absolutely loved, was just one of the experiences that contributed to this comprehensive review.
I've committed substantial time to investigating the brand, scrutinizing genuine customer reviews, and examining Mint & Lily from every perceivable perspective.
By integrating this research with my personal shopping experience, I've put together a balanced critique of Mint & Lily. My heartfelt intention is that this review will steer you towards the ideal product that aligns with your taste and requirements.
What Is Mint & Lily?
Mint and Lily is a jewelry brand that was born in the United States, with its pieces designed in San Francisco, California.
This brand has carved a niche for itself in the realm of personalized jewelry. Their collections encompass a broad spectrum of customizable pieces, including Name Necklaces, Photo Jewelry, Name Rings, and Engraved Cuffs.
Mint & Lily's unique selling point lies in their beautifully crafted jewelry that serves as sweet and sentimental reminders.
With a robust Instagram following of over 100k, this brand is not only popular but also widely trusted and loved in the fashion industry.
Pros
- Wide range of customizable jewelry
- Affordable pricing
- High-quality materials
- Good customer service
- Free shipping on orders over $49
- Flexible return and exchange policy for non-personalized items
Cons
- Personalized items cannot be returned
- Some discounts were not applied as advertised
- Lack of detailed shipping and tracking information
Is Mint & Lily Legit?
Based in California, Mint & Lily is a legitimate fashion brand known for delivering on their promise.
Mint & Lily also hold high ethical standards, refraining from buying fake reviews to inflate their reputation.
While they are not accredited by the Better Business Bureau (BBB), the brand enjoys positive customer reviews and ratings on their website, as well as on external platforms like Trustpilot and Sitejabber.
Mint & Lily Overall Review
★★★★☆ 4 stars
Overall, Mint & Lily receives a solid 4-star rating. The quality of their products is generally praised, with some customers reporting durability issues but many others satisfied with the sturdy and elegant jewelry. The sizing information provided is comprehensive, allowing customers to make informed choices. The pricing is considered affordable and a good value for money, although there have been instances where advertised discounts were not applied. Shipping is generally fast and well-presented, but some customers desire more detailed tracking information. Returns and refunds are flexible, but personalized items cannot be returned. Customer service is efficient, although the brand does not respond to negative reviews on Trustpilot. Overall, Mint & Lily is appreciated for their quality, design, and commitment to customer satisfaction.
Mint & Lily Quality Review
★★★★☆ 4 stars
In our quality review, we found that the opinions on the quality of their products varied.
While some customers praised the top-notch quality and durability of the pieces, others experienced wear and tear or even breakage within a few months. However, considering the price point, many customers were satisfied with the overall quality, describing the jewelry as sturdy and elegant.
It's worth noting that Mint & Lily offers high-quality fine jewelry made of materials designed to never fade, rust, or tarnish. In fact, some customers reported that their Mint & Lily chains remained in the same condition even after a year of use.
Overall, Mint & Lily's products are appreciated for their great quality, beautiful design, and the company's commitment to customer satisfaction.
Mint & Lily Sizing Review
★★★★☆ 4 stars
To ensure that the customer has all the necessary information at their disposal to make an informed purchase decision, every product detail page is meticulously designed to include product size details.
The size details are comprehensive and include various dimensions of the product, such as its length, width, height, and sometimes even weight.
With clever designs and adjustable features, their collection of bracelets and rings can easily accommodate the varying sizes of individuals.
Please refer to this ring size chart to accurately determine your ring size.
| Inside circumference (mm) | Inside circumference (in) | Ring Size |
|---|---|---|
| 44.2 | 1.74 | 3 |
| 45.5 | 1.79 | 3.5 |
| 46.8 | 1.87 | 4 |
| 48 | 1.89 | 4.5 |
| 49.3 | 1.94 | 5 |
| 50.6 | 1.99 | 5.5 |
| 52 | 2.04 | 6 |
| 53.1 | 2.09 | 6.5 |
| 54.4 | 2.14 | 7 |
| 55.7 | 2.19 | 7.5 |
| 57 | 2.24 | 8 |
| 58.3 | 2.29 | 8.5 |
| 59.5 | 2.34 | 9 |
| 60.8 | 2.39 | 9.5 |
| 62.1 | 2.44 | 10 |
Mint & Lily Price Review
★★★☆☆ 3 stars
We have collected the average prices of brand clothing on their website.
| Items | Price |
|---|---|
| Necklaces | $29-79 |
| Bracelets | $39 (average) |
| Rings | $29-49 |
| Earrings | $29-69 |
Mint & Lily's pricing is highly praised by customers, who cannot find better prices anywhere else, especially for custom-ordered jewelry.
With prices ranging from $30 to $70 for personalized rings, necklaces, and earrings, Mint & Lily offers affordability without compromising on quality. Customers appreciate the transparency and consider the products to be a great value for money.
However, it's worth noting that there have been instances where discounts were not applied as advertised, which is a point that the company may need to address.
Mint & Lily Shipping Review
★★★★☆ 4 stars
| Shipping Method | Estimated Delivery | Shipping Fee |
|---|---|---|
| Standard Shipping | 4-9 Business Days | Free (orders over $49) $4.95 (orders over $49) |
| Express Shipping | 2-7 Business Days | $9.95 |
Mint & Lily offers free shipping on orders over $49, making it an attractive option for customers worldwide.
Most customers have praised the fast shipping service provided by Mint & Lily, along with the impeccable presentation of their products upon arrival.
However, a few customers have expressed their desire for more detailed shipping and tracking information. A customer claimed, "The bracelet I ordered was expected to arrive by the end of August did not show up even when tracked."
Despite this isolated incident, Mint & Lily's overall shipping experience has been positive for the majority of customers.
Mint & Lily Returns & Refunds Review
★★★☆☆ 3 stars
Mint & Lily puts a high priority on customer satisfaction and has a flexible return and exchange policy.
Customers can return any non-personalized items within 60 days of purchase if they are not satisfied. However, the items must be unused, in the same condition as received, and in their original packaging.
Unfortunately, personalized items cannot be returned due to their custom nature. If a personalized item is defective, it will be replaced at no extra cost.
To process a return, refund, or request for store credit, customers need to follow the instructions provided on the website. Once the returned item is received and inspected, an email notification is sent to the customer.
If approved, the refund is processed and a credit is automatically applied to the original payment method. The process may take up to 2 weeks.
For more details, please check their return policy.
Mint & Lily Customer Service Review
★★★★☆ 4 stars
Mint & Lily offers an efficient customer service experience, as evidenced by the numerous positive reviews they have received.
Customers can easily reach out to the brand via email, a method that has proven to be effective in resolving issues swiftly.
They also provide a comprehensive FAQ page, which serves to answer common queries promptly, reducing the need for direct contact.
However, it's worth noting that Mint & Lily does not respond to negative reviews on Trustpilot. This could be seen as a downside, as it might give potential customers the impression that the brand is not fully committed to addressing all customer concerns.
Despite this, the overall sentiment towards Mint & Lily's customer service is positive, with customers highlighting their swift response times and willingness to offer replacements for any damaged or discolored items.
Mint & Lily Bestseller Reviews
The MAMA Letter Necklace Review
★★★★ 4.8 stars based on over 1,000 reviews
The MAMA Letter Necklace is a simple but beautiful tribute to all the amazing mamas out there. It's an ideal gift choice for Mother's Day.
At 16" long, it's a comfortable fit and the 18k gold plating, rose gold plating, and silver material options provide a versatile choice for different styles.
Priced at $39, it's an affordable yet thoughtful present for moms or moms-to-be.
One buyer expressed, “My mother adores this, it's an excellent Mother's Day present!”
A happy new mommy commented, “Throughout my pregnancy, I constantly wore this necklace and adored it! I received numerous compliments! Every mother should have this gorgeous necklace!”
“I bought this necklace for my daughter-in-law, intending to present it to her when my first grandson arrives.” Said one customer. “I want her to feel cherished and understand how much we adore her. I believe she will love it.”
Remember Who You Are and Straighten Your Crown Personalizable Cuff Bracelet Review
★★★★ 4.8 stars based on over 1,900 reviews
The "Remember Who You Are and Straighten Your Crown" Personalizable Cuff Bracelet is a special gift for your daughter that she will love. It's not just a bracelet, but a reminder for her to feel confident and strong even when you're not there.
What makes this bracelet even more unique is that you can personalize it with an engraving. Imagine the smile on her face when she sees a piece of jewelry made just for her!
Made from strong and flexible 18K gold or rose gold plated or silver, this cuff bracelet is comfortable to wear every day. It's also adjustable, so it will fit most people.
“I purchased this for my daughter.” said one mother. “It's simple to put on and take off. It carries a special message that only we understand. It's a wonderful secret!”
Another customer reported “This is undoubtedly one of the finest presents I've ever gifted. My granddaughter always knows I'm there for her and all I need to do is chuckle and say ‘straighten your crown’.”
Double Name Ring Review
★★★★ 4.7 stars based on over 4,800 reviews
This Double Name Ring is a wearable testament to love and connection. You can customize it with two names of your choice.
Whether it's your own name and a loved one's or two special people in your life, this ring allows you to showcase your connection in a unique and fashionable way.
Available in 18k gold plating, rose gold plating, 925 sterling silver, and 316L stainless steel. It's not only durable but also hypoallergenic.
With a size range of 4-10 and its adjustable nature, this ring caters to a wide range of finger sizes, ensuring a comfortable fit for most individuals.
Considering its high-quality material, customizable design, and attractive finishes, the Double Name Ring is reasonably priced at $49. It would make an ideal gift for yourself or a loved one.
“I absolutely adore my ring with my kids' names on them.” Said a mother. “ I want to wear it every single day!”
Another customer ordered this ring as an engagement gift, she said “My fiancé absolutely loved it!”
What Customers Are Saying
With an impressive rating of 4.5 stars based on over 8,100 reviews on Trustpilot.com, and an even higher rating of 4.8 stars from 4,500+ reviews on sitejabber.com, it's clear that this fashion brand has won the hearts of its customers.
These ratings speak volumes about the quality and satisfaction that customers have experienced with their products. With such high praise from a large number of reviewers, it's safe to say that this brand is a reliable and trustworthy choice for fashion enthusiasts.
We sifted through thousands of reviews and summarized buyers' shopping feedback to gain valuable insights into their experiences and their advice.
Summary of positive reviews
- Customers are satisfied with the excellent quality of Mint & Lily's products, describing them as beautiful and well-made.
- The company's pricing is appreciated for being affordable and providing good value for money.
- Mint & Lily's customer service is highly praised for being responsive and resolving issues promptly.
- The shopping experience is described as easy with a good selection of items available.
- The company's return and refund policy is commended, particularly for offering free replacements or gift codes for damaged or discolored items.
Summary of negative reviews
- One customer reported that a birthstone ring lost its golden color within a few days.
- There was an issue with a customer not receiving a discount as advertised.
- Some customers expressed dissatisfaction with the shipping and tracking information, citing a case where an item did not arrive as scheduled and could not be tracked.
- Forced reviews at the end of a purchase were mentioned as a negative point.
Who Is Mint & Lily for?
Mint and Lily is for anyone looking for meaningful and personalized jewelry, whether for themselves or as a gift for others.
Where to Buy Mint & Lily
You can buy Mint & Lily products directly from their official website or Amazon.
How to Contact Mint & Lily
Email: [email protected]
Mint & Lily Promotions & Discounts
Here are some promotions and discounts for Mint & Lily that are currently available:
- 50% off sitewide: Use the promo code "SAVINGS" to get 50% off your entire purchase.
- 70% off: Use the coupon code "FAIRY" to get 70% off your purchase, or use "ESSENTIAL" to get 50% off.
- Verified 60% off: Get 60% off your purchase with verified promo codes from LoveCoupons.
- 50% off earrings and rings: Use the promo code "JEWELRY50" to get 50% off earrings and rings.
- Sign Up Discount: 15% off
These promotions and discounts are valid as of October 2023. Be sure to check the expiration dates and terms and conditions of each offer before making a purchase.
Mint & Lily Alternatives
Story Jewellery: a brand that specializes in creating meaningful and personalized jewelry. They offer a wide range of products including rings, necklaces, and bracelets.
CRAFTD London: a renowned jewelry brand based in the UK that primarily targets the male demographic, catering a variety of gold and silver chains, pendants, bracelets, rings, and earrings, each meticulously crafted to represent a distinct style and personality.
