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Quince

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What Is Quince?

Quince is an online retail platform that offers a wide range of products, from clothing for all ages and genders to beddings, kitchen and bath items, shoes, and even jewelry. Their business model involves shipping products directly from the factory to the customer, a strategy that significantly lowers costs without compromising on the quality of their items.

Moreover, Quince is dedicated to environmentally-friendly practices, utilizing sustainably sourced materials in their production process. They are also striving to completely eradicate the use of new plastics, already employing 100% compostable packaging and recycled mailers.

Is Quince Legit?

Quince is indeed a legitimate fashion brand. Customers can rest assured that their orders will be fulfilled and delivered. Additionally, Quince offers a hassle-free and complimentary return policy, making it convenient for customers to return any items they are not satisfied with. Overall, Quince is a reliable brand that ensures customer satisfaction through its legitimate operations and customer-friendly policies.


Quince Overall Review

Review Aspect Total Rating (Out of 5.0)
Returns/Refunds Rating ★★★★☆ 4.2 stars
Shipping Rating ★★★★☆ 4 stars
Quality Rating ★★★★☆ 3.5 stars
Sizing Rating ★★★★☆ 3.5 stars
Pricing Rating ★★★★☆ 3.5 stars
Customer Service Rating ★★★★☆ 4 stars
Overall Rating ★★★☆☆ 3.8 stars

What’s Quince Return & Exchange Policy?

Quince offers a generous return and exchange policy, allowing customers to return or exchange items within a full year (365 days) from the date of purchase.

However, certain conditions must be met for the return or exchange to be accepted. Items should be in their original packaging and should not have been worn or washed, with the exception of bedding.

Bedding items can be returned even if they have been used or washed, but must still be returned within the 365-day period. Underwear should be tried on over existing underwear, and can only be returned if the tags are still attached and the items are in their original packaging. Diamond jewelry that has a 0.50ct or larger diamond must be returned with its original certificate.

It's important to note that final sale promotions, including customized and limited edition items, are not eligible for refund or exchange.

They have made the process of returning items incredibly simple for their customers, and the best part is, they don't charge any additional fees for returns. This means you can shop with confidence knowing that if a product doesn't meet your expectations, returning it won't cost you anything extra.

What’s Quince Shipping Policy?

Does Quince offer free shipping?

Currently, Quince's shipping policy is limited to the United States, with no international shipping available.

However, they do offer free standard shipping on all orders within the U.S.

Additionally, Quince provides a priority express option for those who desire quicker delivery. The express shipping fee starts at $15 and could increase depending on the number of items purchased.

quince shipping cost

How long does Quince take to ship?

Once an order is placed, customers can expect their items to arrive within a period of approximately 6 to 9 business days.

Shipping Methods Shipping Time Costs
Standard Shipping 6-9 Business Days Free
Priority Express 3-5 Business Days From $15

Is Quince Worth Buying?

Category Price range
Cashmere $70-150
Washable Silk $50-130
Tops $30-80
Bottoms $25-90

Quince offers a range of simple and well-fitting cuts in their clothing. While the materials used may not be the absolute highest quality, they are still quite nice and surpass expectations given the price point. Silk, cashmere, leather, and linen items are particularly popular among their offerings. Many buyers have praised the brand for their very good quality and affordable prices.

Quince Size Guide

Quince products generally offer a true-to-size fit, however, their limited options for plus sizes may leave some customers wanting. There is room for improvement in expanding their size range to cater to a more diverse array of body types.

If you're looking for plus size women's clothing, check out Lulus, XplusWear, FlyCurvy, and Bella Barnett.

Women’s Size Guide

  XS XS S S M M L L XL
NUMERIC 0 2 4 6 8 10 12 14 16
NUMERIC 25 26 27 28 29 30 31 32 33
CHEST 32.5 33.5 34.5 35.5 36.5 37.5 39 40.5 42.5
WAIST 25.5 26.5 27.5 28.5 29.5 30.5 32 33.5 35.5
HIP 35.5 36.5 37.5 38.5 39.5 40.5 42 43.5 45.5

Men’s Size Chart

  XS XS S S M M L L XL XL XXL XXL
NUMERIC 29 30 31 32 33 34 35 36 38 40 42 44
CHEST 35 36 37 38 39 40 41 42 44 46 48 50
WAIST 29.5 30.5 31.5 32.5 33.5 34.5 35.5 36.5 38.5 40.5 42.5 44.5
HIP 35.5 36.5 37.5 38.5 39.5 40.5 41.5 42.5 44.5 46.5 48.5 50.5

How to Contact Quince Customer Service?


Quince Clothing Reviews

100% Washable Silk Slip Dress

silk slip dress

  • Price: $79.9
  • Material: 100% mulberry silk

Meticulously constructed from the finest 100% mulberry silk, this garment promises a lavish feel against the skin while ensuring maintenance is a breeze, thanks to its washable nature. The thoughtful inclusion of adjustable straps allows for a tailored fit, accommodating various body types with ease.

What Customers Say:

“The material is akin to a second skin, airy and cozy. The silk possesses a pleasant heft, cascading elegantly. I typically opt for an XS, but chose to size up to a small for a more relaxed fit. The dress accommodates this perfectly, thanks to the adaptable straps.”

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100% Washable Silk Mini Skirt

women washable silk mini skirt

  • Price: $49.9
  • Material: 100% mulberry silk satin

The Silk Mini Skirt, crafted from 100% mulberry silk satin, exudes elegance and luxurious comfort. Its hidden elastic waistband ensures a seamless and comfortable fit, allowing the skirt to adapt gracefully to your natural waistline. The use of mulberry silk not only gives the skirt its exquisite sheen and smooth texture but also enhances its durability, making it a timeless addition to your wardrobe.

What Customers Say:

“True to size which is a huge compliment and the length is just right! Even after washing, it retains its excellent appearance. Since it is silk, it does wrinkle easily and needs to be ironed before wearing.“

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Mongolian Cashmere Crewneck Sweater

cashmere crewneck sweater

  • Price: $50
  • Material: 100% Grade-A Mongolian cashmere

Made exclusively from the finest 100% Grade-A Mongolian cashmere, it promises both comfort and durability. The classic crew neck design is timeless, ensuring this piece can be worn season after season, while the ribbed cuffs and hem add a touch of texture and ensure a snug fit.

What Customers Say:

“Silky smooth, refined, and cozy! I suggest opting for one size larger for a comfortable, loose appearance, or go up two sizes if you're aiming for an even more laid-back vibe.”

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European Linen Sheet Set

linen sheet set

  • Price: $129.9
  • Material: 100% European flax

The European Linen Sheet Set boasts a luxurious and authentic quality, meticulously crafted from 100% European flax. Renowned for its superior strength and durability, this material ensures that each sheet set is not only long-lasting but also gets softer and more inviting with each wash. The natural fibers provide excellent breathability, making these sheets an ideal choice for year-round comfort.

What Customers Say:

“I'm really fond of these sheets; they're great because they don't produce much shedding or dust, unlike other bedding I've used in the past. Plus, they seem to become increasingly softer with every wash!”


Stores like Quince

Nasty Gal: a fashion brand for young women with a vintage-inspired style and forward-thinking mindset. They offer a diverse collection, including dresses, coats, knitwear, and lingerie, catering to both petite and plus-size individuals.

Retro Stage: a fashion brand born out of a deep love for retro styles, especially those from the 1920s and 1950s.

Showpo: An online fashion store originating from Sydney, Australia, founded in 2010. Primarily targeted towards young women, Showpo was among the pioneering online fashion retailers to embrace inclusive sizing, offering a range from sizes 4 to 20 (US 0-16).

LASCANA: an online retailer specializing in women's fashion, swimwear, and lingerie. Founded in Hamburg, Germany in 2006, LASCANA aims to provide affordable and stylish collections for women of all sizes.

Shop Cider: a Hong Kong-based fast-fashion brand popular among Gen Z, offering distinctive styles at affordable prices.

StyleWe: established in 2015, an online fashion hub showcasing a wide range of women's clothing, footwear, and accessories.


Quince FAQs

Quince is headquartered in San Francisco, CA.


Quince Reviews

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    Penelope
    Dec 15, 2023

    Utterly untrustworthy. I placed an order with a promised delivery timeframe of 6-9 business days, yet the product failed to reach me. The tracking system perpetually indicated it was on its way. Upon contacting customer support, they advised me to hold on for an additional week and to get back in touch if the item still hadn't been delivered. After the additional week passed with no delivery, I contacted them again, only to be informed by the same representative that the item was out of stock to begin with, meaning it had never been dispatched. They needlessly had me wait another week when they could have simply checked the shipment status during my initial inquiry. The customer service is downright appalling and the reliability is non-existent.

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    Aria
    Dec 5, 2023

    I purchased this item as a Christmas present, thus I'm unable to attest to its quality at this time. However, I must commend the outstanding customer service I received. Upon arrival, I found the package torn and the item inside harmed. After reaching out for a replacement, they promptly dispatched another one. I am thoroughly impressed with their swift resolution of the problem.

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    Lily
    Nov 14, 2023

    I've repeatedly purchased from Quince and have been consistently pleased with every product. The cost is quite reasonable, and the quality is commendable. My purchases have included their linen shirts, a light dress perfect for summer, and a wool coat, all of which have maintained their condition through use. I swapped the wool coat for another hue effortlessly. It appears that the bulk of unfavorable critiques center on delayed shipping, yet the wait for the delivery of the garments has never been an inconvenience for me.

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    Nora
    Sep 20, 2023

    I'm a big fan of quince, yet I'm puzzled by the recent issues with their delivery process. They inform you that your purchase is on its way, but then there's no tracking update for approximately a week. It's quite disheartening, especially since their shipping was once fast and dependable.

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    Stella
    Jul 1, 2023

    The merchandise they offer is of inexpensive Chinese manufacture, which they claim to be of high quality. It took a full month for my order to arrive, and when it did, the size was incorrect and the quality was poor. Additionally, the return process was not straightforward; it required several phone calls to initiate. Ultimately, they did agree to take the product back, however, they withheld 20% of the refund, which they have not reimbursed.

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    Hazel
    Apr 10, 2023

    I had a generally excellent experience. In September, I placed an order for four products, although I can't remember the exact duration of the shipping time. From my perspective, the quality of the items was quite satisfactory. I returned two of the items this April (they were never worn and the tags were intact). There was no shipping cost for the return, and I was promptly refunded the amount.

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    Emilia
    Mar 17, 2023

    For the cost, these products are quite decent, although their durability doesn't impress me much. The silk tank tops I purchased for sporadic and dressy events satisfied me the most since I wasn't overly concerned about how long they would last. However, I was disappointed with the sweaters; they initially have a nice look and texture, but they quickly start to show signs of wear with pilling.

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    Ellie
    Jan 26, 2023

    I've noticed that some people have mentioned the long delivery periods, and while it's accurate that a lot of products are shipped straight from India, I personally believe the value justifies the longer shipping duration. Residing in Hawaii has accustomed me to not being bothered by extended waits. Everything I've ordered, from the linen bed sheets and jute carpets to the cashmere pullovers and a silk dressing gown, as well as linen shirts, has not only reached me but also exceeded my expectations in quality.

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    Riley
    Jan 4, 2023

    I've repeatedly purchased from this business without a single problem. The delivery terms are fair, and I consistently get precisely what I've requested, plus the quality is impressive. On the rare occasions I needed to make a return, the process was straightforward, and my money was quickly reimbursed.

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    Natalie
    Dec 2, 2022

    Superb craftsmanship, unmatched value, and outstanding client support. I've made purchases from this business on no fewer than eight occasions without a single problem. Delivery may take a little longer, yet it consistently reaches me within the anticipated timeframe. The cashmere is truly exquisite.

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    Zoey
    Sep 3, 2022

    I must clarify that I have no connection whatsoever with Quince. Nevertheless, I am taken aback by the plethora of unfavorable reviews. My interactions with Quince have been nothing but satisfactory. The items I've bought have exceeded my anticipations by a great margin. My acquisitions include three pairs of trousers, two linen tops, one chambray top, and an array of sweaters, both in cotton and cashmere varieties. What's more, I fully intend to continue adding to my collection.

    If I were to voice a single grievance, it would be a desire for a broader range of sizes to accommodate more body types.

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