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Rosegal

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When it comes to online fashion shopping, I'm always on the hunt for new brands to explore. I'm a firm believer that style doesn't have to break the bank, and I love finding hidden gems that offer trendy pieces at affordable prices. This led me to discover Rosegal, a brand that's been popping up all over my social media feeds lately.

Rosegal claims to offer high-quality, fashionable clothing at competitive prices, but as we all know, not all that glitters is gold in the world of online shopping. I've heard a mix of rave reviews and horror stories about Rosegal, so I decided to take a deep look at this brand to see what this brand is all about.

So, is Rosegal worth your hard-earned cash? Keep reading to find out my honest thoughts on this online fashion retailer.

What Is Rosegal?

Rosegal is an up-and-coming fast-fashion retailer, known for its trendy yet reasonably priced clothing. What sets them apart is their unique blend of modern and vintage-inspired designs, catering to a broad audience.

They have an extensive range of apparel to choose from, with a special emphasis on inclusive sizing. Rosegal proudly offers plus sizes up to 5XL, making fashion accessible to everyone.

Pros

  • Trendy and affordable options
  • Wide range of sizes, including plus sizes

Cons

  • Inconsistent quality
  • Sizing issues, often running large
  • Slower shipping compared to domestic services
  • Customer service could be improved.

Is Rosegal Legit Or A Scam?

After purchasing from Rosegal, I can understand why some consumers might question its legitimacy. To be completely honest, I was also skeptical at first. It's true that there are numerous complaints in Rosegal reviews about items not arriving, which can naturally raise some red flags.

However, it's essential to note that Rosegal is a registered company that has been operating since 2007. While it's true that there have been instances where customers did not receive their orders promptly, it's also accurate to say that many shoppers have successfully received their products, including me(although it took 6 weeks to ship).

From my personal experience, I can say that Rosegal is a legitimate online shopping platform, but it's a mixed bag, and it's crucial to approach with caution and patience.

rosegal scam complaint

Credit: trustpilot.com

Rosegal Shipping

rosegal shipping method and cost

I recently made a purchase from Rosewe, and I have to say, their shipping leaves a lot to be desired. While they do offer worldwide shipping and free delivery for orders over $59, their delivery timelines are a bit of a hit and miss. For those of us based in the US, they state that standard shipping should take 15-18 days, and expedited shipping between 3-8 days. In my case, I didn't receive my order within the stipulated time frame.

I placed my order about a month ago, expecting it to be delivered by October 28th. Now, it's November and there's still no sign of my package, nor any updates on the shipping status. When I reached out to their customer service, I was simply told to wait another 2 weeks. It's a little frustrating to think that it could potentially take over 6 weeks just to ship my order. (Update: I finally received my order a month and a half after I placed it.)

When browsing the customer reviews, I had noticed that a customer who ordered merchandise worth $62 on April 6, expecting it to be delivered within 2-3 weeks. Not only did she receive an invalid tracking number, but their customer service rep was also unable to locate her order. To make matters worse, she received an email on April 30, stating that her delivery would only be around June 2.

I must say, Rosewe's shipping service is quite disappointing and could definitely use some improvements.

rosegal shipping comment

Credit: trustpilot.com

How Do Rosegal Clothes Fit?

rosegal size conversion chart

Rosegal is a fantastic brand for those looking for plus sizes, offering up to a 5XL. From my own experience and the reviews of many satisfied customers, it's clear that their sizing is pretty spot on.

One customer, who is a UK size 18-22, raved about how comfortable and stretchy their clothes are, particularly praising their gothic styles and dresses.

Another customer emphasized the accuracy of Rosegal's sizing, advising others to check out the brand's user-friendly size chart and take their own measurements for the best fit.

So, if you're looking for a brand that caters to plus sizes and values accurate sizing, Rosegal could be an option for you.

rosegal size comment

Credit: trustpilot.com

Are Rosegal Clothes Good Quality?

It seems like the quality of Rosegal's clothing is pretty hit-or-miss. While you can't expect top-tier quality given the price point, it's clear that some buyers are pleasantly surprised by what they get.

I've personally found that the clothes don't have a long lifespan, tending to wear out after just a few uses. However, this is just my experience with a handful of items, so it's worth checking out other customer reviews before making a decision.

The feedback from customers is pretty divided. Some folks are really impressed with the quality, while others are left feeling disappointed. One reviewer didn't hold back, stating the quality was awful and the items were unwearable due to poor stitching and cheap materials. On the flip side, another buyer was thrilled with the soft, comfortable fabric and perfect fit. So, it seems like the quality can vary quite a bit. My advice? Do a bit of homework and read up on the reviews before you buy.

What Customers Are Saying

“I've repeatedly made purchases from this store. It's the finest online shop I've come across, offering high-quality clothes, fair prices, excellent offers, and swift delivery. They're doing a commendable job. I'm extremely grateful.”

rosegal customer image of floral dress

rosegal customer image of a green dress

Credit: sitejabber.com

“Proceed with caution, fellow shoppers! This so-called firm is far from professional. Their contact number is non-functional and they fail to respond to emails within the promised 24-hour window. I've attempted to contact them thrice for return instructions regarding some dresses, but it's been over 10 days and I'm yet to receive a response. The dresses were made from low-quality polyester. I'm seriously considering disputing the charges if I can. They really ought to be reported to the Better Business Bureau. I would strongly recommend purchasing items only from USA-based retailers!”

rosegal customer image of a black dress

rosegal customer image of a red dress

Credit: sitejabber.com

What’s Rosegal Return Policy?

They have this 30-day returns guarantee, which sounds pretty decent at first glance. But here's the catch - all the shipping fees are on you. Yep, whether you're returning or exchanging, you're footing the shipping bill and let me tell you, those costs are non-refundable.

Now, I've come across a few customer reviews and it seems like the returning process isn't exactly a walk in the park. Several customers who have written reviews about Rosegal have expressed issues regarding returns and refunds. Upon reviewing recent Rosegal reviews, here are a few examples of these problems:

  • One customer shared her experience of buying a dress that turned out to be too small on Trustpilot. She spent an extra $20 to return it and after 18 emails, she still didn't get her money back or any credit.
  • In a Rosegal review found on Sitejabber, a customer expressed frustration over their attempts to return items. The individual encountered difficulties in obtaining a ticket through the website and found the provided phone number to be non-functional. Furthermore, their attempts to communicate via email were met with silence from the company.

Rosegal Clothing Reviews

Rosegal is a go-to spot if you're on the hunt for trendy yet budget-friendly outfits. They've got a broad assortment of clothing for both gents and ladies, encompassing everything from dresses and tops to pants, jackets, and even swimwear. What's more, they're always hosting sales and special offers, so you can score some fantastic bargains. But the real question is, does the quality of the clothing justify the spend?

To be frank, the feedback on Rosegal's clothing has been more negative than positive. A good number of reviewers have voiced their disappointment over the poor craftsmanship of the items, stating they don't match up to the images displayed on the site. There's also been complaints about the sizing being off the mark.

Rosegal Swimwear Reviews

Rosegal Floral One-piece Swimsuit

rosegal floral one piece swimsuit

Credit: sitejabber.com

“I purchased an incredibly charming vintage-inspired swimsuit from Rosegal. Given its affordability, I didn't have high expectations. I was meticulous in referring to the sizing chart when choosing my size, as the site's sizes tend to be on the smaller side.

Upon receiving my order, I was pleasantly surprised. The quality was top-notch and the swimsuit flattered my figure beautifully! The item was shipped from China, so it took slightly over two weeks to arrive, which is standard for international purchases. I was so thrilled with my purchase that I ordered three more swimsuits. I'm eagerly awaiting their arrival!

It's important to note that Rosegal is a Chinese clothing website, so the sizes tend to run small. Also, shipping may take a while, but the wait is absolutely worth it.”

Rosegal Halterneck Backless Lace up Monokini Dress Swimwear

rosegal-halterneck backless lace up monokini dress swimwear

Credit: sitejabber.com

“As of writing this review, I've successfully placed and received 5 different orders. Every single item has left me pleasantly surprised. I have nothing negative to say about this website, even though shipping takes roughly 3 weeks, which is understandable considering the items are coming from China.

I've had experiences with other China-based companies that were far from satisfactory due to poor quality and incorrect sizing. However, Rosegal offers top-notch products at a reasonable price. It's worth noting that the size charts differ for each item, so make sure to check them before making a purchase to avoid any complications. So far, I haven't had to return a single item.

All the items were securely packaged to avoid any damage, and each order comes with a tracking number, which is a nice touch. Remember to log in daily to earn points that can be used to get discounts on future purchases! Kudos to Rosegal!”

Rosegal Plus Size Reviews

Rosegal Plus Size Short Sleeve Dress

rosegal short sleeve dress review

Credit: sitejabber.com

“Having now completed two purchases from Rosegal, I must say I'm thoroughly pleased. The quality of every item I've received is exceptional and the fit is perfect. I'll admit, I had initially been hesitant to order from them due to concerns about inaccurate sizing, as I had heard they were one of those sites that advertise a 2x size but actually deliver a medium. 

They consistently offer great sales and even inform you of any eligible coupons at checkout. I now have a unique collection of adorable clothes that set me apart from others who shop at the same stores. I can't recommend them enough and I'll certainly be placing more orders. 

Just a quick tip - when choosing your size, make sure to refer to the US size listed in smaller print underneath, as these are very accurate.”

Rosegal Accessaries Review

Rosegal White Heart Eyeglasses

rosegal white heart eyeglasses

Credit: sitejabber.com

“I placed an order for heart-shaped eyeglasses and a few accessories. The package arrived in Turkey within two weeks and I instantly fell in love with my new eyeglasses. They are now quite popular and I managed to get them at a very affordable price. The earrings I bought are also excellent and not at all heavy. They are very chic. My shopping experience with Rosegal has always been positive. Their customer service is exceptional and prompt. Whenever I encountered an issue, it was resolved within 24 hours.”


Rosegal FAQs

Rosegal is situated in China, under the umbrella of its parent company, Shenzhen Global Egou Electronic Commerce Co., Ltd.

Interestingly, this same company also owns the fashion brand Zaful.


Rosegal Reviews

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    Isabella M.
    May 8, 2022

    If it were possible to rate this company less than one star, I certainly would. This company is not only unorthodox, but they're also dishonest. I purchased three outfits from them, having previously shopped with them and received my orders without issue. However, my second order was dispatched to a non-existent address, and they insist that I am at fault for the incorrect address and refuse to issue a refund. It's been an absolute nightmare dealing with them. I initially spent $92 on the order and then had to pay an additional $15 for them to resend my order to the correct address. Now, they're only willing to refund me $41 because they're unable to fulfill the order. This is truly the worst shopping experience I've ever had.

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    Sophia L.
    Jul 10, 2019

    My initial shopping experience with Rosegal was absolutely fantastic, leaving me thoroughly content with both the service and the product. I purchased two stunning and high-quality dresses. The delivery was prompt and to top it all off, there were no shipping charges! Should I ever encounter issues with sizing or need to return an item for any reason, Rosegal is incredibly accommodating. I'm already contemplating my next purchase. I would wholeheartedly recommend this store to all!

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    Mia T.
    Feb 17, 2019

    Over the course of the last 2.5 years, I've made six separate purchases from Rosegal. The following review is an honest reflection of my personal experiences. Unlike some of the other reviews I've seen, I've never encountered any deceptive practices or any petroleum-like odors.

    In my opinion, the quality of the products is exceptional considering their price-point. I've been wearing the dresses I bought 2.5 years ago and they still look new. None of the items I've ordered have shrunk, stretched out, faded, or bled during the first wash. While some items were slightly different in color than expected or thinner than I anticipated (like one sweater), I believe this is a common occurrence when shopping online. Overall, my experience has been overwhelmingly positive.

    The shipping speed fluctuates but typically falls within their stated timeline. I've never been in a hurry to receive my orders, so I don't mind if delivery takes a bit longer than expected, especially considering the items are shipped from China to Canada. I've never paid for shipping, and most orders arrive within 2-3 weeks. If not all items are ready for shipment, they will send partial shipments. I've received items as quickly as 2-3 business days, while one item is due to arrive a week from now, having been ordered 2.5 months ago. However, that order was placed just before the holiday season which caused some significant delays.

    When I mistakenly ordered two of the same item, the customer service was prompt, helpful, and friendly. They managed to resolve the issue before the order was shipped, approximately 2 days after the order was placed.

    I've never had to return any items, as only a few items (less than 10% of my orders) didn't suit me, and the cost of returning these items would be equivalent to their purchase price. I usually give these items away or donate them.

    As for the fit, I've had to alter around 30% of the items I've ordered, as I'm skilled enough to do so. Due to my large chest size, I often have to adjust the waist or add darts to the bust. I usually anticipate which items will require alterations before they arrive. I've found the sizing to be consistent with their size charts, although these vary from item to item, so it's important to check before placing an order.

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    Ava G.
    Jan 31, 2018

    I recently made a Christmas purchase for my wife from Rosegal, buying her several clothing pieces. Four out of the five items were fantastic and fit her like a glove. However, there was one dress that was only available in one size and it unfortunately didn't fit her. I reached out to Rosegal for a possible return or exchange. Their response was to fully reimburse me for the cost of the dress and suggested I donate it to a charity instead of returning it, which I happily agreed to. Can you top that? Their service was outstanding, they were easy to deal with and I definitely see myself shopping with them for a long time in the future.

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