Excellent customer service experience and a few things I learned from it!
I'm a novice in the ketogenic diet, and I bought this because it was recommended by a lot of Keto experts, such as Dominic D'Agostino and the Dietetic Doctor. I only have a short period of time, but so far it has worked very well! It's a long review, but if you're buying it, you should definitely read it, because I want people to know some of the problems I encountered in the first test. Some are my own mistakes, and a few are the mistakes I found in the manual. When I started the test, I had several error codes, one showing that my note was out of date, and the other saying it was a used note, even though it didn't. Oh, there's another error code that I didn't understand at first, which says EF. As a result, it means I didn't get enough blood to get into the tape. I got it all figured out now. The thing that expired was because when I set the timer for the first time, I accidentally set the year wrong. So I went back to reset the correct year and fix it. The strip one was used because I didn't wait until the instrument was ready to start testing. You must first see the blood droplets flickering on the instrument. I went to their website and learned most of it by watching videos there. (maybe we should do this first), for a question, I contacted their customer support staff, who were very helpful and very friendly. (at least the one I was talking to) I also found a mistake in their manual. It says the notes need to be used within 30 days, but the side of the container says they are valid for six months after use.