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| Platforms | Rating | Reviews |
|---|---|---|
| Sitejabber | ⭐⭐⭐⭐ 4.5/5 | 132,064 reviews |
| Trustpilot | ⭐⭐⭐ 3.3/5 | 5,599 reviews |
| Reviews.io | ⭐⭐⭐⭐⭐ 4.7/5 | 660 reviews |
| BBB | ⭐ 1.45/5 | 625 reviews |
JustFashionNow is a global online retailer that specializes in women's clothing, footwear, and accessories.
Despite the brand stating in its official introduction that it was founded in 2006, our research indicates that its parent company, Beijing Xike Technology Co., Ltd., was established in 2015 and subsequently launched Just Fashion Now in 2017.
The brand purports to center its attention on "original creations by independent designers," yet the products do not display any discernible "designer" attributes. The descriptions of all the products are quite generic, merely providing a short overview of the fabrics and styles, and do not include any designer details.
Just Fashion Now is a legitimate brand, as evidenced by the majority of customers who have successfully received their orders. However, it's worth noting that there have been a few instances where customers did not receive their orders.
A significant concern raised by many customers is the brand's return policy, which is viewed as a potential scam. The policy requires customers to return items to China, often costing more than the value of the items themselves. Furthermore, the company has been known to negotiate the refund percentage for unsatisfied customers, which has led to a less than ideal shopping experience for some.
| Brand | Official Website | Overall Rating | Overview |
|---|---|---|---|
| Rotita | https://www.rotita.com/ | ⭐⭐⭐ 3 Stars💬 17,000 | Rotita is a Chinese cutting-edge fashion brand, established in 2009, that is known for delivering the trendy styles at wallet-friendly prices. |
| Rosewe | https://www.rosewe.com/ | ⭐⭐⭐ 3.5 Stars💬 10,600 | Rosewe is an established online fashion retailer known for its extensive collection of women's clothing and accessories at affordable prices. |
| Hello Molly | https://www.hellomolly.com/ | ⭐⭐⭐ 3 Stars💬 1,600 | Hello Molly is an online fashion retailer renowned for its collection of dresses, blouses, and tops. The company is headquartered in Sydney, Australia. |
| Shop Cider | http://www.shopcider.com/ | ⭐⭐⭐⭐ 4 Stars💬 4,700 | Shop Cider is a Hong Kong-based fast-fashion brand that has gained significant popularity among the Gen Z demographic. |
Just Fashion Now, primarily shipping from China, offers two delivery options to its US customers:
They also offer a free shipping incentive for orders over $99.
However, customer feedback regarding shipping is mixed. Complaints about the lack of communication seem to be a common thread, with customers left in the dark about when their orders would be shipped or delivered. There have also been instances of items taking over two months to arrive, and some items being unavailable after being ordered.
Additionally, a point of contention among customers is the new customer discount. It appears that applying this discount makes a customer ineligible for free shipping, which can unexpectedly ramp up the total cost.
Happy shopping
This is my second purchase and I'm optimistic about receiving it quickly and without any issues, just like my initial order a few months ago. The quality was impressive, it fit perfectly (which was a concern I had prior to receiving it), and the overall ordering process was straightforward and pleasant.
Just Fashion Now offers an extensive range of stylish clothing options at quite affordable prices. Their sales events make the shopping experience even more attractive with fantastic deals. However, the shipping costs can sometimes be a bit frustrating, especially depending on the total sale value.
Communication regarding the delivery of my order has been insufficient. I am uncertain about the shipping and delivery dates of the items. I've only received a single email stating that two of my items have been shipped, but it didn't include any tracking information. I'm concerned about the status of my other items since I've already paid for them. Where is my packge?
Beware! This company conveniently omits the fact that returns are shipped back to CHINA, not the country of purchase, resulting in hefty return costs - and trust me, you'll want to return these items due to their substandard quality. The sizing is inaccurate; I bought three small-sized sweaters, but the only 'small' aspect was the label! The materials are of inferior quality, with terrible tailoring - nothing like the advertised images - which I suspect are produced in top-notch factories with high-grade materials.
To add insult to injury, returns must be shipped to China at the buyer's expense, inclusive of any import duties. They proposed a 25% discount to retain the items - but what's the use when they are ill-fitting! It's a total waste of money.
Do not trust the photos on the website
Our experience with their product left us considerably disheartened. The online representation of the product was quite appealing. The cat illustration appeared quite lifelike and adorable. The fleece material seemed cozy.
However, what we got was disappointingly subpar. The fleece was of inferior quality. As for the cat, it seemed like something a child might craft for a school assignment. Please refer to the attached pictures for comparison. It would be more accurate if they used actual product images on their website rather than what they aspire to create. Regrettably, we have to leave a negative review. We won't be patronizing this store in the future.
Clothing Sizes Run Small
This firm is retailing apparel that is considerably smaller than the stated size, meaning a size XXL fits more like a Medium. When attempting to return products, you are required to dispatch them to a foreign address, which could involve extra shipping charges and fees. The items seemed to have been delivered from a US address based on the packaging, but my return was rejected due to an invalid address, resulting in a wasted shipping cost of roughly $13.70. The necessity to return items internationally is not acceptable from a customer's viewpoint.
I endured a long, drawn-out wait for my package to arrive, and when it finally did, it was a letdown. The materials bore no resemblance to those depicted in the photos. The website paints a beautiful picture of the dresses appearing to be made of soft, comfortable cotton, but in reality, they feel like synthetic plastic and don't drape properly, giving off a tent-like appearance.
The sizing is peculiarly large, even the shoes were oversized. Despite being a UK size 7, I received a size 41. It's truly unfortunate because the clothes look stunning on the website.
The dress kooked nothing like their website
I received dresses from this company that bore no resemblance to the images on their website. A dress that was supposed to fall below the knee ended up dragging on the floor, despite my height of 5'7". The material felt akin to flimsy, cheap tissue paper. Now, I'm faced with a paltry 15% refund, which essentially means I've spent over $60 on items I can't use due to their inaccurate representation. If I choose not to bear the exorbitant return shipping cost, I'm left with just a 15% refund.
The items are simply unusable. I urge everyone to exercise caution with this company. Although the items look appealing online, the actual quality is as poor as it gets!
