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What Is Azazie?
Azazie is a unique online platform dedicated to making special occasions even more memorable by offering a vast selection of custom-made dresses. From bridal gowns to bridesmaid dresses and mother of the bride outfits, Azazie has it all. They pride themselves on their high-quality fabrics and intricate designs, all tailored to fit perfectly. The best part is the convenience of shopping from home, with the added benefit of trying on samples before making a final decision. Azazie is truly a one-stop-shop for anyone looking to make a fashion statement at their next big event.
Is Azazie Legit?
Absolutely, Azazie is a legitimate fashion brand. Customers have consistently reported receiving their orders in a timely and efficient manner. Moreover, the brand's accreditation from the Better Business Bureau (BBB) further underscores its credibility and commitment to customer satisfaction.
Azazie Overall Review
| Aspect | Rating |
|---|---|
| Returns & Refunds | ★★★☆☆ 3 stars |
| Shipping | ★★★☆☆ 3.5 stars |
| Quality | ★★★★☆ 3.5 stars |
| Size | ★★★☆☆ 3 stars |
| Customer Service | ★★★☆☆ 3 stars |
| Overall | ★★★☆☆ 3 stars |
Azazie Return & Exchange Review
★★★☆☆ 3 stars
Azazie offers a return policy for standard size dresses and most accessories within 30 days of delivery. However, jewelry and headpieces need to be returned within 7 days of delivery. It's important to note that the original shipping fee is nonrefundable, and a restocking fee of approximately 10% of your order will be deducted from your refund during the return or exchange process.
While Azazie strives to provide a smooth returns experience, there have been some complaints about the returns process. Some customers have found it challenging to scan the barcode provided for the return label, which has caused frustration. Additionally, there have been instances where customers have expressed disappointment with the lack of response from the company when requesting a return label via email.
Azazie Shipping Review
★★★☆☆ 3.5 stars
Azazie is a brand committed to sustainability, which is evident in their cut-to-order approach.
This does mean that you might need to wait a bit longer for your order - sometimes over a month. This is because each dress is individually crafted, taking anywhere between 2 to 4 weeks for production. The shipping itself takes about 7 days, and you'll get an estimated delivery window during checkout based on your address and the item's processing time.
Despite the longer production time, Azazie's shipping service generally receives high praise for its speediness, often delivering orders promptly. To further enhance customer satisfaction, Azazie includes little extras like free bags with each order, which is a nice touch that customers appreciate.
Does Azazie offer free shipping?
Azazie offers free shipping on orders over $119.
| Order Subtotal (USD) | Shipping Rate | Expedited Shipping Rate |
|---|---|---|
| Up to $49.99 | $4.95 | $14.95 |
| $50 - $118.99 | $9.95 | $19.95 |
| $119 - $699.99 | FREE | $10 |
| $700 and above | FREE | Not Available |
Where does Azazie ship from?
Azazie's made-to-order dresses originate from their warehouse in China. After undergoing a quality control inspection, these dresses are shipped to the Azazie offices located in Milpitas, California. From there, they are dispatched directly to customers.
Azazie Quality Review
★★★☆☆ 3 stars
Azazie's quality appears to be generally appreciated by customers, who feel that the price point matches the quality of their purchases, thereby providing them with good value for money. However, the reviews reveal a mixed bag of experiences. While there have also been instances of questionable durability, as highlighted by a customer who had a strap break on her dress. They might not hold up well for repeated wear.
Azazie Sizing Review
★★★☆☆ 3 stars
Azazie size chart
When it comes to sizing, Azazie offers a custom fit option that seems to be a popular choice for customers. This option allows for a better fit for each dress, ensuring that it flatters the wearer's figure.
However, some customers have experienced sizing issues, particularly with the chest part of the dress. One customer mentioned that the dress's chest area was noticeably smaller than what the size guide indicated.
To avoid such issues, it is advisable to rely on Azazie's own size guide rather than one's usual dress size. This will help ensure a proper fit and prevent any surprises when the dress arrives.
Azazie Customer Service Review
★★★☆☆ 3 stars
Live chat: 7am - 7pm PST
Phone call: 650-422-2460 Mon - Thurs, 8am - 4pm PST
Email: [email protected]
The customer service of Azazie has received mixed reviews from customers. While some customers had a wonderful experience, others faced poor service. Dissatisfied customers often complain about the lack of responsiveness to emails and difficulty in contacting the company by phone. One customer even had a negative experience and felt that Azazie did not prioritize their customers, resulting in a very low rating.
Azazie Bestseller Reviews
A-Line Lace Tulle Chapel Train Wedding Dress
Price: $449
Fabric : tulle, lace
This exquisite gown features a flattering V-neckline adorned with handmade pleats and intricate lace applique that extends to the straps and keyhole back detail. The tulle A-line skirt transitions gracefully into a lavish chapel length train, embellished with embroidered lace from top to hem. The back bodice showcases delicate self-covered buttons, while the skirt secures with a convenient zip-up closure.
What customers say:
👰: "I used the try-on program and ordered three dresses, but this one was my favorite! I'm really into the design from the back all the way to the dress's tail. It's great that it has enough padding so I don't need a bra - one less hassle! The regular size was almost a perfect fit, but I opted for custom sizing to make it absolutely perfect. I chose the rush option to allow more time for any necessary adjustments, and was delighted when it came several days earlier than expected."
A-Line Pleated Chiffon Floor-Length Dress
Price: $109
Fabric : chiffon (non-stretch)
The dress features a faux surplice bodice, creating an elegant V-neckline and comfortable straps. The A-line skirt is beautifully gathered, adding a touch of sophistication and movement, while the daring leg slit adds a modern, alluring twist. Made from luxurious chiffon, this dress promises a soft, flowing silhouette that is both comfortable and flattering.
What customers say:
👰: "The dress's quality seems quite decent. It's got some weight to it and the color matches what's shown on the website. It arrived sooner than I thought, and everything appears fine! My only issue is with the zipper. It's a bit hard to use and tends to be stuck. Not a big problem, but worth noting."
Azazie Alternatives
Hebeos: a chic online boutique that caters to the fashion needs of women across the globe. They pride themselves on their extensive range of classic gowns and dresses, offering a plethora of choices for every woman.
JJ's House: a renowned online retailer worldwide, specializing in wedding dresses, special event outfits, wedding party attire, and accessories.
Lulus: an American-based women's apparel brand headquartered in California, catering to women's diverse styles, offering an impressive range of dresses, shirts, sweaters, jeans, shoes, jewelry, handbags, and more.
