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Zazzle

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Zazzle Overall Rating

Platforms Rating Reviews
Sitejabber ⭐⭐⭐⭐ 4.4/5 8,607 reviews
Trustpilot ⭐⭐⭐⭐ 4.6/5 18,573 reviews
Reviews.io ⭐⭐⭐⭐ 4.5/5 5,798 reviews
BBB A+ 113 reviews

What Is Zazzle?

Zazzle is a unique American e-commerce platform that empowers both designers and customers to bring their creative visions to life. It's a marketplace where anyone can design and customize a wide array of products, working closely with independent manufacturers.

With a community of over 900,000 designers, Zazzle is a global hub for creativity, serving millions of customers all around the world. It's not just a place to shop, but also a platform to create and customize, making it a standout in the online retail space.

Pros

  • Wide range of customization options.
  • Large product selection.
  • User-friendly design tools.
  • Ability to create and sell your own designs.

Cons

  • Quality may vary depending on the product.
  • Limited control over production and shipping timelines.

Is Zazzle Legit?

Zazzle is indeed a legitimate platform that has earned a solid reputation in the world of customizable products. It's a one-stop-shop for anyone looking to design, buy, or sell items tailored to their unique taste and style.

The platform offers a seamless and trustworthy service, making it a favorite among creative minds and shoppers alike. So, if you're considering using Zazzle, you can rest assured that you're dealing with a reputable company.


Zazzle Shipping Review

Does Zazzle Offer Free Shipping?

Zazzle offers free shipping exclusively for Zazzle Plus members.

Additionally, Zazzle provides worldwide shipping.

For those in the US, Zazzle provides five convenient shipping options: Zip PLUS, Zip, Express, Premium, and Standard.

Shipping Type Shipping Method Delivery Time
International Shipping Express 2-7 business days
  Standard 4-21 business days
Domestic Shipping Premium 2-3 business days
  Standard 4-7 business days

Customers have expressed their satisfaction with Zazzle's prompt delivery, with some even pleasantly surprised to receive their orders ahead of the estimated delivery date. One customer who opted for expedited shipping was delighted to receive their order two days earlier than promised. In addition to speedy delivery, Zazzle also scores high in packaging. Customers have noted that their orders arrived well-packed, adding an extra layer of satisfaction to their overall shopping experience with Zazzle.

Where Is Zazzle Shipped From?

Zazzle products are shipped from the US.

Are Zazzle Good Quality?

Zazzle has garnered a high level of customer satisfaction based on the quality of their products. Whether it's their custom labels or business cards, customers have praised their beautifully executed designs and vibrant colors.

Additionally, Zazzle's custom calendars, sweatshirts, and tote bags have received high praise for their quality. The brand also offers highly customizable and easy-to-edit graphics on their custom ornaments. Overall, Zazzle's quality is commendable and well-received by their customers.

What’s Zazzle Return Policy?

Zazzle is committed to ensuring customer satisfaction and offers a 30-day return policy for any items that don't meet expectations. If you find any defects or receive damaged goods, Zazzle will conveniently provide a prepaid shipping label for the return. However, if you're returning items for other reasons, the return shipping costs will fall on customers.

If you've requested a refund, please note that the returning funds can take anywhere from 7 to 21 days to appear in the account used for the purchase.

Zazzle is transparent about its policies and addresses issues related to returns and refunds. Customers are generally pleased with the return policy.

How Is Zazzle’s Customer Service?

Zazzle's customer service has received high praise from its customers.

How to contact Zazzle?

  • Live Chat
  • Email: [email protected]
  • Phone: 1-408-983-2800 Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET) 1-888-892-9953 Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET) 1-408-983-2800 Mon - Fri: 5PM - 1AM GMT (outside the US)

Zazzle FAQs

It is based in Redwood City, California, the US.


Zazzle Reviews

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    Lucy
    Jul 17, 2023

    The product was of excellent quality and arrived ahead of schedule. I opted for fast-track delivery, and they exceeded their commitment by delivering 2 days earlier than promised.

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    Paisley
    Jun 16, 2023
    Unbeatable Customer Service

    I've encountered several problems, all due to my own mistakes, and each time I've had an issue, be it with shipping, placing an order, design assistance, or order-related problems, they've promptly responded. Their assistance always surpasses my expectations. Moreover, every item I've purchased, from standing banners to business cards, and everything in between, consistently boasts of exceptional quality.

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    Bella
    Mar 24, 2023
    Amazing customized t-shirts

    I recently ordered a few t-shirts for my budding coaching venture and the outcome was beyond my expectations. The prices were fantastic, the quality was top-notch and everything else about the process was simply great. I'm so thrilled to have discovered this wonderful online store that specializes in personal designs. It's a fantastic company to engage with. My heartfelt thanks!

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    Skylar
    Aug 23, 2022
    Printing errors

    I've now had multiple items from Zazzle delivered to me with printing mistakes. The first item, a coffee mug, had a skewed image print. I didn't bother notifying them about this as it was a minor issue and their first mistake. However, a few months later, I received a shower curtain with a printing error. Even the replacement for this curtain had the same issue! This leads me to believe that no one is actually overseeing the orders. They even try to pass off these errors as mere "scratches". My next course of action is to reach out to the artist who uses this platform for his artwork. It's quite frustrating to have my time wasted like this. In my opinion, Zazzle lacks both honesty and quality. (I've attached images of two different shower curtains. One has printing errors near the bottom and the other has a mistake on the tree trunk. Just to clarify, these are two different errors.)

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    Claire
    Jun 5, 2022

    I recently placed an order for business cards for the second time. My first experience was relatively smooth and straightforward, with the cards turning out quite well, save for one or two minor issues. However, my second batch was a complete disappointment. The cards arrived with damaged corners and were peeling back, with a majority of them exhibiting significant quality problems. I am extremely dissatisfied. These cards represent my business, and it's even more frustrating considering I paid extra for shipping, only to receive a damaged product. I will not be utilizing their services in the future. I am truly disheartened.

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    Savannah
    Apr 12, 2022
    Blanket

    I've made three separate orders for blankets, and they are truly stunning. The service was incredibly swift, even though I reside in Canada. The craftsmanship is exceptional.

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    Aubrey
    Jan 20, 2021
    A clock

    This was my inaugural purchase from zazzle.com and I must say, I'm satisfied with my acquisition. The clock, priced at $40, exceeded my expectations. It appears to be of substantial quality and to my delight, it arrived a few days ahead of the promised delivery date. Despite coming across a few negative reviews about this company, my personal experience has been quite positive. To date, I've had no need to initiate a return.

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    Everly
    Dec 17, 2020
    Takes way too long

    I made a purchase for a custom-made mug on the 2nd of December, 2020, intending it to be a birthday present for the 16th of December, 2020. The projected delivery date at the time of my order was the 10th of December. However, it's now the 17th of December and the item hasn't even been dispatched yet.

    I reached out to customer service for the first time and was informed that my order would arrive between the 11th and 14th of December. But then, I received a message today stating that there's a delay in production and that it takes 10-12 days from the order date to ship the item. Considering that it's already been more than 12 days since I placed the order on the 2nd of December, the mug is still not ready.

    If you're considering placing an order here, feel free to do so, but don't count on the item arriving by their stated delivery date. I'm quite disappointed with this experience. The only saving grace is that their customer service was relatively prompt in their responses, which is why I'm giving them a 2-star rating.

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    Leah
    Aug 15, 2020
    Very satisfied with my business cards!

    I'm totally smitten with my new business cards! They're exactly as I envisioned! The paper quality is excellent and the design is fantastic!

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