Gossby

3.0

gossby.com

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Gossby is an online retailer that specializes in personalized gifts such as custom coffee mugs, unique T-shirts, ornaments, and canvas prints. Customers can design their own personalized gifts for friends and family through the Gossby website.

Is Gossby Legit?

Gossby is indeed a legitimate company, originating from Vietnam. However, based on customer feedback, there appear to be significant challenges with their customer service and shipping processes. While the concept and design of customization are appealing, the lack of accessibility to customer service is a notable issue. Moreover, if a gift ordered from Gossby doesn't arrive on time, it defeats its purpose.

Find a seller with good rating on Etsy may be a better choice.

Quality

The quality of Gossby products seems to be inconsistent. The print clarity doesn't quite match the product description, often appearing fuzzy. Moreover, the lettering on mugs tends to fade after dishwasher use. The received item may not always align with the image presented on the website.

Shipping

As a gift customization website, Gossby should offer an exceptional shipping experience. However, it’s likely that you’ll receive the gift after the birthday or Christmas.

Delays in delivery can ruin the surprise and the sentiment behind the gift, leaving customers disappointed and frustrated. This is particularly true for personalized items, which are often ordered well in advance and are expected to arrive on time.

Customer Service

The customer service seems to be generally poor. Many customers have reported that they received no response after reaching out to the company multiple times via email, live chat, and social media. Some customers also mentioned that their issues were not resolved and that the company was unhelpful in addressing their concerns.

Gossby Best Sellers

Last Updated: Dec 5, 2023

Gossby Personalized Mug

$13.99 ($1.27 / Ounce)

Buy on Amazon

View AT Gossby

Discover the depth of your bond with Gossby's personalized mugs, where your enduring relationship is etched on everyday ceramics.

This is a sentiment echoed by many, like this customer who placed an order for her sister. Her review reflects her delight, "She loves it!! I was really impressed by the natural likeness achieved through the customization. Unlike most sites which end up making you look like a caricature, Gossby has refined it to an art which results in a more graceful representation."

Gossby Custom T-Shirt

$23.99

Buy on Amazon

View AT Gossby

Embrace self-expression with this personalized t-shirt that provides a canvas for your unique creativity. However, savor a raw, customer review to temper your expectations.

A verified purchaser mentioned the slight mismatch between online pictures and actual products. "The graphics aren't as solid and bright as they show online- they appear somewhat faded, allowing the shirt's fabric to sneak through," she said. "In my opinion, a touch of false advertising, but overall, they make a cool statement."

Gossby FAQs

Where is Gossby loacted?

Gossby is the brand of GOSSBY GLOBAL PTE. LTD., headquartered at 68 CIRCULAR ROAD #02-01, SINGAPORE (049422). Their branch is located at No. 99 Cao Son street, An Hung Ward, Thanh Hoa city, Vietnam. Their warehouse is located at 6901 Riverport Dr, Louisville, KY, 40258, United States.

Where does Gossby ship from？

Gossby ships from several fulfillment centers around the world, including the United States of America, Australia, United Kingdom, Netherlands, Poland, Italy, Canada, Vietnam, and China.

How long does Gossby take to ship？

The estimated delivery time is different and depends on your location and the shipping method. For mug, canvas, T-shirt, hoodie, poster, blanket, aluminum ornament, pillow, flatcard, wine glass, you can check the shipping time on the table below:

Gossby Reviews

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Ellie
Dec 5, 2023

I've ordered from this company before and was always satisfied with my purchases. However, I was disappointed with a photo ornament I received as a Christmas gift. The ornament was scratched and the photo looked faded. I believe the company needs to improve its quality control.

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Zoey
Dec 1, 2023

I was charged for two Christmas mugs even though I only received one. After sending several emails and providing the requested information, they asked for my bank details. I will not be shopping with them again due to their poor customer service.

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Nova
Sep 22, 2023

I ordered mugs in April for a friend's birthday and still haven't received them in September. I've tried to contact customer service every 4 weeks for an update, but they just close my ticket.

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Grace
Sep 20, 2023

I purchased a custom mug as a present and was disappointed with the print quality. The image was blurry and darker than expected, and the details were not clear. Although I appreciated the company's communication throughout the delivery process, I'm unlikely to order another custom mug due to the poor quality.

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Violet
Sep 6, 2023

I bought a mug that arrived broken. I've tried to contact the company through email, Facebook, and their website's chat function, but have received no response. I would like a refund or to speak with someone.

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Emilia
Aug 9, 2023

This company is extremely slow in shipping items. I attempted to order a mug and two ornaments, but after several failed attempts, I cancelled the order and only ordered the mug. It's been 10 days since I placed the order and it still hasn't shipped.

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H

Hannah
Aug 8, 2023

I bought a custom mug because of the cute design, but the print quality was poor - blurry and smudged. Although the shipping was fast and the designs are great, the high price doesn't match the quality.

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M

Madison
Aug 8, 2023

I bought several mugs and noticed the lettering started to fade after washing them in the dishwasher.

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Penelope
Jul 6, 2023

I liked the silkscreen print on the shirt I ordered, but was disappointed when I noticed a hole in the shoulder seam after washing and air-drying it before wearing. The fabric was also rougher than I expected.

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Nora
May 17, 2023

The customer service was terrible. I sent multiple emails and tried the live chat to inquire about a product that was more than 10 days late, but received no response.

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S

Stella
Apr 12, 2023

I received one correct mug and one incorrect mug in my order. The customer service was unhelpful, with no phone number to call and unresponsive email and live chat.

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L

Luna
Apr 4, 2023

I appreciate this company but feel they should offer more hair and skin tone options for people of color. As a person with a light brown skin tone and curly hair, I was disappointed with the limited choices available.

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