* We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation.
What is BooHoo?
BooHoo is an online retailer that specializes in offering an extensive range of clothing for women and men. Carol Kane and Mahmud Kamani laid the foundation of BooHoo in Manchester, UK in the year 2006. Since then, BooHoo acquired multiple brands of products and marketed them under its names. These brands include Nasty Gal, PrettyLittleThing, Coast, Misspap, Debenhams, Warehouse, Burton, and Wallis. You can get anything ranging from socks, dresses, knitwear, swimwear, shorts, beachwear, shoes, fragrances, makeup tools, etc. BooHoo offers its services both nationally and internationally.
Pros
- BooHoo offers diverse clothing styles for various events.
- Low prices with frequent sales and discounts.
- Extensive sizing range including maternity and tall options.
- Joining their loyalty program provides discounts and perks.
- Clothes match the described quality from visuals and text.
Cons
- Higher shipping costs, notably for cross-border services.
- Lack of proper exchange policy at BooHoo.
- Difficulty with refunds or returns due to limited policies.
- Questionable durability of BooHoo clothing.
Is Shopping From BooHoo Safe?
Yes, shopping from BooHoo is completely safe, and BooHoo is the legit brand to choose from. You can take an idea about brand legitimacy as it has made $2.65 billion alone in the year 2022. BooHoo has a 4.2-star rating from over 195k reviews on Trustpilot. Apart from this, BooHoo, in 2023 to date, has collected over 36k pounds for BooHoo charity. Through this funding, they offer support to various organizations and trusts.
BooHoo Overall Rating
| Review Aspect | Total Rating |
|---|---|
| Refunds and Returns | ★☆☆☆☆ 1.5 stars |
| Shipping | ★★★★☆ 4 stars |
| Quality Level | ★★★★☆ 3.5 stars |
| Sizing | ★★★★☆ 4 stars |
| Customer Service | ★★★★☆ 4 stars |
| Total Rating (Overall) | ★★★★☆ 4.2 stars |
Refund and Return Review
BooHoo has a strict refund or return policy. Please note that BooHoo offers returns only for UK customers and not for international customers. You can return your order only within 14 days of receiving the ordered items. In other words, from the date of receipt, you have 28 days to cancel or return your order. There are some products that you cannot return, including:
- Swimwear,
- Underwear,
- Pierced jewelry (because of hygiene and health reasons)
- Beauty Products
- Fashion Facemask
There are other items which you can return on some conditions. For instance, shoes if you have used them only indoors. While clothing must be unused, unworn and unwashed. Violating any of the above conditions and policies may deprive you of returning or exchanging the products.
Shipping Review
Get insights on the different shipping times and costs for national and international orders.
| Review Aspect | Delivery Time | Cost (USD) |
|---|---|---|
| National Standard Shipping | 10 Days | 8.99/order |
| National Express Shipping | 2 to 3 Days | 16.99/order |
| International Standard Shipping | 14 to 20 days | 8.99/order |
| International Express Shipping | 7 to 13 days | 16.99/order |
According to the Trustpilot platform, some customers complain about the delayed arrival of their orders. The maximum reported delay is around one or two days. But BooHoo's WhatsApp service is incredible, which helps you enjoy complete peace of mind in this regard.
Quality Level Review
The quality of the BooHoo clothing or products is undeniable in the true sense. The overall rating of 4.0 in this regard reflects the value for money. You can find the description section for each of the products on the platform. It will 100% fulfill the requirements regarding washing, stitching, rough usage, etc. The BooHoo clothes and dresses collections are weather resistant and highly durable and perfectly align with the description. There are some products which require some precautions for washing, ironing, etc. So before ordering, please follow them and assess if you are choosing the right product.
Sizing Review
There exists an extensive range of sizes for both women's and men's clothing. No matter which type of clothing you are choosing, you can get almost every size that aligns with your requirements.
BooHoo Women's Sizes Range
| Region | XSmall | Small | Medium | Large | XLarge | |||
|---|---|---|---|---|---|---|---|---|
| UK | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
| EU | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
| EU DE | 30 | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| USA/CA | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 |
| AUS/NZ | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
BooHoo Men's Sizes Range
| Region | XSmall | Small | Medium | Large | XLarge | XXLarge | 3XLarge |
|---|---|---|---|---|---|---|---|
| UK | 34 | 36 | 38 | 40.5 | 43 | 45.5 | 48 |
| EU | 44-46 | 46-48 | 48-50 | 50-52 | 52-54 | 52-54 | 56-58 |
| USA/CA | 34 | 36 | 38 | 40.5 | 43 | 45.5 | 48 |
| AUS/NZ | 34 | 36 | 38 | 40.5 | 43 | 45.5 | 48 |
Please note to check in what size you want. BooHoo also has textural descriptions on how to determine the right size. You can follow that to make a wise sizing selection. There are some clothing which have a limit on sizes availability. So, make sure to cross-check before placing an order.
BooHoo Customer Service Review
The customer assistance service of BooHoo is remarkable. You can reach out to their customers through any means you want. Options exist to email them, call them, or WhatsApp/text them. Customer assistance is 24/7. Multiple customer care individuals remain on board to resolve the issues or assist with the queries of different customers. You will get an instant response. After assistance, you can leave feedback if you get a solution or not or about what was the assistant's behavior. This helps BooHoo improve customer assistance for future or potential customers. You can get assistance in any regard regarding the size, quality, type, clothing, shipping, order cancellation, etc.
BooHoo Alternatives
LightInTheBox: an international online retailer that ships products straight to customers globally, providing a diverse range of products, including clothing, wedding dresses, home and garden items, shoes and bags, beauty products, electronics, toys, lights, and other products.
W Concept: a trend-setting fashion retailer that offers a unique selection of men’s and women’s clothing, bags, and shoes. It also offers Korean beauty products.
SheIn: a popular online fast-fashion brand from China, famous for its super budget-friendly clothes. They sell a wide variety of items, including women's clothes, accessories, shoes, and even clothes for kids and men.
