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BooHoo is an online retailer that specializes in offering an extensive range of clothing for women and men. Carol Kane and Mahmud Kamani laid the foundation of BooHoo in Manchester, UK in the year 2006. Since then, BooHoo acquired multiple brands of products and marketed them under its names. These brands include Nasty Gal, PrettyLittleThing, Coast, Misspap, Debenhams, Warehouse, Burton, and Wallis. You can get anything ranging from socks, dresses, knitwear, swimwear, shorts, beachwear, shoes, fragrances, makeup tools, etc. BooHoo offers its services both nationally and internationally.
Yes, shopping from BooHoo is completely safe, and BooHoo is the legit brand to choose from. You can take an idea about brand legitimacy as it has made $2.65 billion alone in the year 2022. BooHoo has a 4.2-star rating from over 195k reviews on Trustpilot. Apart from this, BooHoo, in 2023 to date, has collected over 36k pounds for BooHoo charity. Through this funding, they offer support to various organizations and trusts.
| Review Aspect | Total Rating |
|---|---|
| Refunds and Returns | ★☆☆☆☆ 1.5 stars |
| Shipping | ★★★★☆ 4 stars |
| Quality Level | ★★★★☆ 3.5 stars |
| Sizing | ★★★★☆ 4 stars |
| Customer Service | ★★★★☆ 4 stars |
| Total Rating (Overall) | ★★★★☆ 4.2 stars |
BooHoo has a strict refund or return policy. Please note that BooHoo offers returns only for UK customers and not for international customers. You can return your order only within 14 days of receiving the ordered items. In other words, from the date of receipt, you have 28 days to cancel or return your order. There are some products that you cannot return, including:
There are other items which you can return on some conditions. For instance, shoes if you have used them only indoors. While clothing must be unused, unworn and unwashed. Violating any of the above conditions and policies may deprive you of returning or exchanging the products.
Get insights on the different shipping times and costs for national and international orders.
| Review Aspect | Delivery Time | Cost (USD) |
|---|---|---|
| National Standard Shipping | 10 Days | 8.99/order |
| National Express Shipping | 2 to 3 Days | 16.99/order |
| International Standard Shipping | 14 to 20 days | 8.99/order |
| International Express Shipping | 7 to 13 days | 16.99/order |
According to the Trustpilot platform, some customers complain about the delayed arrival of their orders. The maximum reported delay is around one or two days. But BooHoo's WhatsApp service is incredible, which helps you enjoy complete peace of mind in this regard.
The quality of the BooHoo clothing or products is undeniable in the true sense. The overall rating of 4.0 in this regard reflects the value for money. You can find the description section for each of the products on the platform. It will 100% fulfill the requirements regarding washing, stitching, rough usage, etc. The BooHoo clothes and dresses collections are weather resistant and highly durable and perfectly align with the description. There are some products which require some precautions for washing, ironing, etc. So before ordering, please follow them and assess if you are choosing the right product.
There exists an extensive range of sizes for both women's and men's clothing. No matter which type of clothing you are choosing, you can get almost every size that aligns with your requirements.
BooHoo Women's Sizes Range
| Region | XSmall | Small | Medium | Large | XLarge | |||
|---|---|---|---|---|---|---|---|---|
| UK | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
| EU | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
| EU DE | 30 | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| USA/CA | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 |
| AUS/NZ | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
BooHoo Men's Sizes Range
| Region | XSmall | Small | Medium | Large | XLarge | XXLarge | 3XLarge |
|---|---|---|---|---|---|---|---|
| UK | 34 | 36 | 38 | 40.5 | 43 | 45.5 | 48 |
| EU | 44-46 | 46-48 | 48-50 | 50-52 | 52-54 | 52-54 | 56-58 |
| USA/CA | 34 | 36 | 38 | 40.5 | 43 | 45.5 | 48 |
| AUS/NZ | 34 | 36 | 38 | 40.5 | 43 | 45.5 | 48 |
Please note to check in what size you want. BooHoo also has textural descriptions on how to determine the right size. You can follow that to make a wise sizing selection. There are some clothing which have a limit on sizes availability. So, make sure to cross-check before placing an order.
The customer assistance service of BooHoo is remarkable. You can reach out to their customers through any means you want. Options exist to email them, call them, or WhatsApp/text them. Customer assistance is 24/7. Multiple customer care individuals remain on board to resolve the issues or assist with the queries of different customers. You will get an instant response. After assistance, you can leave feedback if you get a solution or not or about what was the assistant's behavior. This helps BooHoo improve customer assistance for future or potential customers. You can get assistance in any regard regarding the size, quality, type, clothing, shipping, order cancellation, etc.
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You can get a refund if everything goes smoothly within just 21 days. In this time frame, the parcel takes 14 days to get to the warehouse and around 7 days to pass through the banking system.
I reached out to them when I got the wrong color. I was expecting brown as shown in their ads (I even sent them photos). Their response was that it was due to studio lighting. Honestly, this isn't just a small change due to lighting, it's total trickery, haha.
I've been a customer for a long time and recently bought a fake fur lined Aviator Bomber jacket for autumn. I got the jacket and really liked how it looked. But, when I tried it on, I noticed that it was shedding non-stop. I checked the collar and sleeves seams and saw the fake fur was coming off because the glue used to stick it to the jacket was hard and of poor quality. There were also hard bits in the sleeves that stick out and rub against your skin, making it uncomfortable to wear without a hoodie or sweater. I don't think I'll be able to wear it for even one season, let alone a long time, without it falling apart. I'm really disappointed because I loved this jacket.
Normally, I don't have any issues with boohoo. But, the sizes seem to be all over the place. The typical model on their website wears a UK size 10. According to their size chart, I should also wear a size 10, but the clothes often end up being too large. I've had to drop down to a size 8, and sometimes even a size 6, and I'm definitely not a size 6! Also, the fabric of some of their clothes is really thin. I've had to return a few dresses because they were totally see-through.
This store made me wait nearly 2 months to get my clothes, even though they said it would only take 5-8 working days. When I reached out to them, they just told me to wait patiently.
I wasn't expecting much because of the reviews I saw on this website. However, they had a dress that was just what I was looking for and it was under $30, so I thought I'd give it a shot. I'm so happy I did! I used their size chart and the dress fits perfectly. It seems to be well-constructed and the material is nice. This is my first time shopping with them, so maybe I just got lucky, but I'm really pleased with it!
I got an unexpected email approving an order for things I had bought and got more than a year ago. I reached out to the customer support team to let them know and to make sure no money was taken from my account. After sending them two emails, I'm still waiting for a response. Not happy about this.
I've shopped here before and usually, the service and items are excellent. But this time, it was a bit off. The service was okay but one item arrived damaged and the box was a bit crushed. The clothing was mostly good, but one of the jumpsuits was super transparent, which wasn't how it looked online, so I was upset when I put it on. Despite this incident, Boohoo is typically a solid choice for shopping, no matter the event.
The item arrived quickly and fit perfectly. Sadly, the sewing wasn't the best. I didn't see this initially, but the seam at the back of my shirt had come loose and the rest of the stitching was uneven. Next time, I'll make sure to inspect the item for any defects before I take off the tags and wash my clothes before wearing them.
