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Room & Board is an American modern furniture retailer based in Minneapolis, Minnesota. It’s a brand especially famous for its excellent customer service and durability, at least, in the past.
During the pandemic, concerns have arisen regarding the quality of their products and delivery due to shortages and manufacturing issues.
What about now? Can we still expect the same quality and customer service at Room & Board? Continue reading for an honest review of the present state of Room & Board.
Pros
- High quality and durable furniture that withstands the test of time
- Excellent customer service that resolves issues and ensures customer satisfaction
- Easy and convenient return and refund process
Cons
- Lack of a clearly defined return policy
- Perceived as expensive by some customers
Quality
Still, the quality of Room & Board's furniture is generally commended. Many have testified to the longevity of their products, noting that they have withstood the test of time without any significant deterioration. The furniture, including sofas, remains as sturdy as ever, showing no signs of wear even after a year of use and despite being used by pets.
There have been a few isolated instances where customers have faced issues with their purchase, such as a squeaky bed or a dining table that lost its sturdiness, but these seem to be rare exceptions and not a common occurrence.
Customer Service
Room & Board's customer service is their shining point, with a significant number of customers lauding their proactive approach to resolving issues and ensuring customer satisfaction.
Their dedication to standing behind their products and rectifying any problems is a testament to their customer-centric philosophy.
It's a known fact that product quality can sometimes fluctuate, even from a reputable brand, which is why customer service is of paramount importance. Dependable customer service backing the products often ensures repeat customers, even in the face of minor quality issues.
Returns & Refunds
Room & Board's return and refund policy has generally been well-received by most customers. Many have lauded the ease and simplicity of canceling and reordering furniture, which is a testament to the brand's commitment to customer convenience.
However, some customers have expressed concerns about the lack of a clearly defined return policy, feeling that it leaves too much up to the company's discretion.
While the brand does seem to operate with a fair and reasonable approach to returns and exchanges, providing a more definitive return policy could enhance their customer's trust and overall shopping experience.
Shipping & Delivery
In the realm of furniture brands, Room & Board's shipping service has often been lauded for its swift and timely delivery. The company has built a reputation for getting your choice of furniture to your doorstep in an efficient manner.
A few have also raised concerns about their furniture being damaged during the transit process. Additionally, there have been complaints about extended wait times for furniture delivery, which can be a significant inconvenience for customers. Thus, while Room & Board generally excels in the shipping department, there are areas that could benefit from improvement.
Price
Room & Board's pricing strategy has been a topic of discussion among customers. Some customers perceive the furniture to be on the pricier side, while others view the pricing as a reflection of the superior quality that the brand offers.
The brand's furniture pieces are indeed a significant investment for many, but some argue that the durability, craftsmanship, and unique designs make it a worthy expenditure.
Interestingly, when compared to other brands like Maiden Home, some customers have found Room & Board's pricing to be relatively more affordable. Therefore, the brand's pricing seems to be a case of 'value for money' where the cost is justified by the quality and longevity of the furniture.
