Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies
- Munoz, Oscar
- DeSplinter, Brian
- May 2, 2023
This book, titled "Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies," takes readers behind the scenes of United Airlines' remarkable turnaround. Oscar Munoz, the CEO who led the charge, faced numerous challenges, from a stalled merger with Continental to a reputation in free fall. However, he learned that championing the employees themselves was the key to success. The book details how Munoz and his team weathered turbulence, overcame battles with investors, and navigated PR crises, ultimately bringing the people of United together as one team. Overall, this book offers a compelling look at the power of employee engagement and the importance of leadership in a high-pressure industry.