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Are you struggling with the expensive price of Luxottica glasses? Even with vision insurance, you may still have to spend hundreds of dollars on lenses.
But you somehow found Zeelool. So, is Zeelool legit?
After extensive research and gathering online feedback about Zeelool, we've determined that Zeelool is a legitimate platform for purchasing affordable eyeglasses.
And is it really worth it? Please read on.
Is Zeelool Legit?
Yes, it is legitimate.
After our research, we have found that Zeelool and another glass brand, Vooglam, both belong to a Chinese Company. The picture below is a Chinese platform that can check company information.
However, “made in China” doesn’t equate to bad quality. At least, not for eyeglasses. Today in China you can get almost the exact same quality lenses you get anywhere else in the world. And the customer satisfaction towards Zeelool proves this.
Pros
- Affordable eyewear with a range of options
- Quality craftsmanship and accurate prescription
- Quick to rectify errors and dispatch replacements
- Detailed product descriptions with size, material, and weight specifications
- Virtual try-on feature
Cons
- Some glasses were found to be heavy on the nose
- Inconsistency in delivery times
- Isolated incidents of unresponsive customer service.
Quality
★★★★☆ 4 stars
Zeelool presents a commendable showcase of craftsmanship in the eyewear industry.
The frames are lauded for their well-structured design and the precision of the prescription, a testament to the brand's dedication to quality and customer satisfaction.
Sizing
★★★☆☆ 3 stars
Zeelool’s product descriptions are meticulously detailed, with accurate specifications regarding size, material, and weight provided to aid in the customer's selection process.
Additionally, there is a try-on feature that allows customers to upload their own photos and virtually try on the glasses. Still, a number of customers have also noted that the glasses were larger than they had anticipated.
It seems that the brand's online try-on feature may not be providing an accurate representation of the frame size, leading to unexpected results upon delivery. Even different sizes look the same.
Therefore, we suggest you cross-check the specific size numbers with your own glasses for a more accurate fit, rather than merely visualizing the size.
Price
★★★★★ 5 stars
The price point of Zeelool's eyewear is a significant draw for many customers. The range of frame prices, from a modest $7 to a still reasonable $43, coupled with the flexibility of choosing lens types, offers a level of customization and affordability that is highly appreciated.
Customers have expressed their satisfaction with the affordability, comparing it favorably with pricier alternatives such as Walmart and Luxottica. Even with the added cost of specific lenses, the final price point remains reasonable.
Zeelool has successfully positioned itself as a cost-effective solution without compromising on quality, a balance that has garnered customer loyalty and satisfaction.
Returns & Refunds
★★★★☆ 4 stars
It's worth noting that if the return is not due to a quality issue, the return address is in China, potentially leading to higher shipping fees. Responsibility for the return shipping fee is determined on a case-by-case basis, depending on the reason for the return.
Customer Service
★★★★☆ 4 stars
Zelool has certainly carved a niche for itself in the eyewear industry, partly due to its exceptional customer service.
The brand's true strength lies in its ability to rectify mistakes promptly and efficiently. Instances of incorrect prescriptions being swiftly corrected and replaced have significantly contributed to the brand's reputation for excellent customer service.
However, there have been isolated incidents of dissatisfaction, particularly regarding unresponsive customer service. This could be attributed to the overwhelming demand for customer service.
How to Contact Zeelool
Support Email: [email protected]
Customer Service Number: +1 (302) 990-0619
Livechat: Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)