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Zeelool

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Are you struggling with the expensive price of Luxottica glasses? Even with vision insurance, you may still have to spend hundreds of dollars on lenses.

But you somehow found Zeelool. So, is Zeelool legit?

After extensive research and gathering online feedback about Zeelool, we've determined that Zeelool is a legitimate platform for purchasing affordable eyeglasses.

And is it really worth it? Please read on.

Is Zeelool Legit?

Yes, it is legitimate.

After our research, we have found that Zeelool and another glass brand, Vooglam, both belong to a Chinese Company. The picture below is a Chinese platform that can check company information.

Chinese platform to check company information

However, “made in China” doesn’t equate to bad quality. At least, not for eyeglasses. Today in China you can get almost the exact same quality lenses you get anywhere else in the world. And the customer satisfaction towards Zeelool proves this.

Pros

  • Affordable eyewear with a range of options
  • Quality craftsmanship and accurate prescription
  • Quick to rectify errors and dispatch replacements
  • Detailed product descriptions with size, material, and weight specifications
  • Virtual try-on feature

Cons

  • Some glasses were found to be heavy on the nose
  • Inconsistency in delivery times
  • Isolated incidents of unresponsive customer service.

Quality

★★★★☆ 4 stars

Zeelool presents a commendable showcase of craftsmanship in the eyewear industry.

The frames are lauded for their well-structured design and the precision of the prescription, a testament to the brand's dedication to quality and customer satisfaction.

Sizing

★★★☆☆ 3 stars 

Zeelool’s product descriptions are meticulously detailed, with accurate specifications regarding size, material, and weight provided to aid in the customer's selection process.

Additionally, there is a try-on feature that allows customers to upload their own photos and virtually try on the glasses. Still, a number of customers have also noted that the glasses were larger than they had anticipated.

It seems that the brand's online try-on feature may not be providing an accurate representation of the frame size, leading to unexpected results upon delivery. Even different sizes look the same.

Therefore, we suggest you cross-check the specific size numbers with your own glasses for a more accurate fit, rather than merely visualizing the size.

Price

★★★★★ 5 stars

The price point of Zeelool's eyewear is a significant draw for many customers. The range of frame prices, from a modest $7 to a still reasonable $43, coupled with the flexibility of choosing lens types, offers a level of customization and affordability that is highly appreciated.

zeelool lenses options

zeelool lenses prices

Customers have expressed their satisfaction with the affordability, comparing it favorably with pricier alternatives such as Walmart and Luxottica. Even with the added cost of specific lenses, the final price point remains reasonable.

Zeelool has successfully positioned itself as a cost-effective solution without compromising on quality, a balance that has garnered customer loyalty and satisfaction.

Returns & Refunds

★★★★☆ 4 stars 

It's worth noting that if the return is not due to a quality issue, the return address is in China, potentially leading to higher shipping fees. Responsibility for the return shipping fee is determined on a case-by-case basis, depending on the reason for the return.

Customer Service

★★★★☆ 4 stars 

Zelool has certainly carved a niche for itself in the eyewear industry, partly due to its exceptional customer service.

The brand's true strength lies in its ability to rectify mistakes promptly and efficiently. Instances of incorrect prescriptions being swiftly corrected and replaced have significantly contributed to the brand's reputation for excellent customer service.

However, there have been isolated incidents of dissatisfaction, particularly regarding unresponsive customer service. This could be attributed to the overwhelming demand for customer service.

How to Contact Zeelool

Support Email[email protected]

Customer Service Number: +1 (302) 990-0619

Livechat: Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)

Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)


Zeelool Reviews

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    Hazel
    Nov 14, 2023

    My package showed up in less than three weeks, which was within the estimated delivery time. It was securely packaged in a sturdy box and even came with a handy lens cleaning cloth.

    Previously, I had purchased a pair of high-index progressive glasses from walmart, which cost me well over triple digits and took about the same amount of time to arrive as the ones from Zeelool, which were priced just slightly over a hundred bucks. The price difference was significant!

    I had my doubts about whether these glasses would match up to the pricier pair. However, upon their arrival, I was pleasantly surprised by the clarity and sharpness of the lenses. I opted for a cat eye style frame.

    I'm really fond of my Zeelool glasses and I'm considering ordering a pair of sunglasses and possibly another pair of daily glasses.

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    Ellie
    Nov 8, 2023

    Placing an order was a breeze and I appreciate the design of the glasses, however, the frames cause discomfort to my nose. These are progressive lenses, and returning them implies that I would have to make another purchase for a spare pair while these are being returned. I must admit, it's less expensive than utilizing my eye care insurance, but the inability to try them on first is a disadvantage.

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    Luna
    Oct 30, 2023

    I thoroughly enjoyed my shopping experience with Zeelool. The wide variety of frames available and the virtual try-on feature were fantastic. The ordering process was smooth and the customer support was extremely helpful in ensuring the accuracy of my prescription.

    The product pricing was reasonable and the delivery was prompt. However, I did notice a slight discrepancy with the prescription. Despite providing what I believed to be the correct prescription from my eye doctor, there seemed to be a difference. I'm uncertain if it's due to the way the frames fit on my face, but I've experimented with various positions and even compared this frame with my regular glasses. I'm leaning towards the prescription being the issue.

    It seems I may have to stick with my regular eye doctor for accuracy, despite the high costs. It's unfortunate because the expense prevents me from having multiple frames for different occasions.

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    Zoey
    Aug 23, 2023

    I had a great experience with Zeelool. I mistakenly ordered prescription sunglasses, unaware that they couldn't accommodate progressive lenses. The error was on my part, not theirs. I returned the sunglasses and they promptly refunded my account within days. I then purchased a pair of eyeglasses with progressive lenses and they are just perfect! I'm extremely satisfied and plan to order more glasses from them in the future.

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    Lily
    Aug 9, 2023

    Initially, I got my sunglasses, and the frames appear robust and sturdy. I opted for the frames with Polarized lenses, all in brown. The lenses are visually appealing and enhance my vision. However, the cost of the polarized lenses is a bit steep. But, all in all, my experience is somewhat more than satisfactory.

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    Victoria
    Jul 12, 2023

    This frame is absolutely adorable, but I would advise potential buyers to be aware that if the sides are broad and lack a hinge, there's no way to adjust the frame. It's far too tight for my head, which is of a standard size, and there's no way to alter the bifocal height due to the frame's non-adjustable nature. Currently, I'm in communication with customer service to arrange a return since I find them uncomfortable to wear.

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    Madison
    Jul 5, 2023

    The frames were surprisingly adorable and suited my face perfectly! However, they were a bit too tight and pressed against my ears. As someone who's always on the move, I need glasses that are not only stylish but also lightweight. The lenses were identical to my previous ones from another brand. For my next purchase, I'll opt for a pair that's lightweight yet still elegant. 🥰

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    Natalie
    Jun 13, 2023

    I find these glasses to be quite stunning and the progressive prescription is spot on. Truthfully, this is my multiple pair and each time the prescription is accurate and the eyewear is of superior quality. The cost is fantastic and it is covered by my insurance plan. The customer service is top-notch. They were delivered as scheduled. I strongly endorse Zeelool!

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    Penelope
    Mar 14, 2023

    I was in search of a more affordable option for frames and glasses. I stumbled upon a post on Facebook and decided to give it a shot. I was pleasantly surprised by the wide variety of frame options available. I chose a pair that was part of a limited-time sale, and even tried them on virtually before placing my order. The delivery was faster than anticipated, and the prescription was accurate. I'm quite pleased with the design. However, the frame is slightly heavier than I had expected, so I'll be switching between this and my existing pair.

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    Riley
    Feb 14, 2023

    I encountered a problem with my new eyeglasses, but the moment I contacted customer service, they were incredibly supportive. They promptly stepped in to rectify the issue. Being a newbie to their service, I was worried that I had wasted my funds, but that wasn't the case. I now own two pairs of perfectly prescribed eyeglasses and I plan to be a loyal customer of Zeelool! A huge thanks to their customer service team, they are fantastic!

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    Aria
    Sep 22, 2022

    When my parcel got lost, all possible steps were taken to find an optimal resolution. In the end, my spectacles were recreated. I believe this was an excellent approach. The email communication was outstanding.

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