* We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation.
What Is Zaful?
Zaful is a fashion brand based in Shenzhen, China. They offer a wide range of products including swimwear, women's and men's clothing, as well as plus-size options. With an average price range of $50, Zaful provides affordable fashion choices for individuals looking to update their wardrobe.
Pros
- Affordable prices for fashion items
- Wide range of sizes available, including plus sizes
- Detailed measurements and size conversion chart provided
- Free shipping for orders over $59
- First return shipping fee covered by the company
Cons
- Majority of customers report dissatisfaction with product quality and after-sales service
- Challenging return process, with some customers having to send returns to Hong Kong, China
- Sizing discrepancies and garments not matching the images advertised
- Shipping delays and instances of orders not arriving
- Difficulties in reaching customer support
Is Zaful Legit?
Zaful is indeed a legitimate fashion brand, boasting a significant online presence with 6M followers on Instagram and 8M likes on Facebook.
Customers have confirmed receiving their orders, verifying the brand's authenticity. However, it's important to note that Zaful is not a domestic brand in the United States. The company is based in Shenzhen, China, and several customers have reported that the process of returning goods can be quite challenging!
Based on our research, a significant 80% of users have reported dissatisfaction with both the product quality and after-sales service from Zaful. While a minority of customers have had satisfactory experiences, the majority suggest exercising caution when shopping with this company.
If the attractive pricing and appealing product images on the website lure you in, be prepared for the potential difficulty of returning items. Many customers have reported a challenging return process. Therefore, it's advisable to think twice before making a purchase from Zaful.
How We Review Zaful
In reviewing Zaful, we embarked on an extensive data collection process to ensure the most accurate and comprehensive assessment.
We sifted through over 10,000 user comments on Trustpilot and approximately 6,000 on Sitejabber, carefully reading and screening hundreds of verified reviews from genuine buyers. Our evaluation covered a range of factors, including price, shipping, quality, and return and exchange policies.
Furthermore, we delved into Reddit community to gauge the everyday consumer's impressions and shopping experiences with Zaful. This rigorous approach ensured the authenticity and objectivity of our review, providing a balanced and reliable overview of this fashion brand.
Zaful Overall Review
| Aspect | Rating |
|---|---|
| Quality | ⭐⭐ 2 stars |
| Size | ⭐⭐ 2 stars |
| Price | ⭐⭐⭐ 3 stars |
| Shipping | ⭐⭐ 2 stars |
| Returns & Refunds | ⭐ 1 star |
| Customer Service | ⭐⭐ 3 star |
| Overall | ⭐⭐ 2 stars |
Zaful is a fashion brand known for its low prices. However, it appears that this affordability may come at the cost of quality. Customers have reported that the clothes often do not match the images on the website and are poorly constructed.
The sizing of the garments has also been criticized, with many items not matching the measurements provided on the site. While the prices are undeniably attractive, some customers feel that the quality does not match the cost.
The brand's shipping process has been described as problematic, with reports of long delays and missing orders. The return process is also reportedly complicated and difficult, with some customers having to pay high international postage fees. Customer service seems to be an area of concern as well, with many customers reporting poor experiences.
Zaful Quality Review
Zaful, a brand known for its affordable prices, unfortunately falls short when it comes to quality.
Numerous customers have expressed dissatisfaction, citing that the clothes appear inexpensive and do not match the images advertised on the brand's website. Additionally, several complaints have been raised about the garments having an off-putting odor and being poorly constructed.
Therefore, despite its affordability, customers have advised caution when considering purchases from Zaful.
Zaful Sizing Review
Zaful offers a size range of XS-XL (US 2-10) along with plus sizes from L-5XL (US 12-22). Each product page provides detailed measurements, and a size conversion chart is readily available.
However, the brand has been subject to criticism regarding its sizing accuracy. Numerous customers have reported discrepancies between the stated sizes and the actual measurements of the clothes, with some items being up to 8 inches smaller than indicated on the size chart.
Many believe that Zaful's garments are designed for the Asian market, hence, they do not cater well to standard European body shapes. There have also been instances of customers receiving bikinis and other items in wrong sizes, leading to widespread dissatisfaction with the brand's sizing chart, which many believe is misleading.
Zaful Price Review
We have collected the average prices of brand clothing on their website.
| Items | Price |
|---|---|
| Tops | $4.9-39.9 |
| Dresses | $4.9-50 |
| Swimwear | $5.9-50 |
| Plus Size | $9.9-50 |
Zaful offers a wide range of affordable fashion items, with most prices falling under $50. You can even snag a trendy bikini set for as low as $30.
However, it's important to note that while the low price tags can be quite appealing, some customers have reported the quality of the clothes not being commensurate with the cost.
Therefore, while Zaful's pricing may seem attractive, it's crucial to weigh the potential quality issues before making a purchase.
Zaful Shipping Review
Zaful offers two shipping methods to the US: standard and expedited shipping. Shipping costs are dependent on the value of your order, but Zaful offers free shipping for orders over $59. The delivery time to the US is generally between 6 to 12 days.
However, customer feedback suggests that the shipping process is far from smooth. Delays in delivery are a common issue, with some customers waiting over a month without any tracking information. Some customers have even reported waiting up to 10 weeks for their items to arrive. There have also been instances where orders did not arrive at all.
Zaful Returns & Refunds Review
Zaful offers a return period of 14 days from the date customers receive all their items. The first return shipping fee is covered by the company, which is a nice perk.
However, customer feedback indicates that the return process is anything but smooth. Complaints range from the process being overly complicated and time-consuming to Zaful refusing returns altogether, despite their promise of 'easy and hassle-free returns'.
Disturbingly, some customers have even reported having to send their returns all the way back to Hong Kong, China, incurring hefty international postage and customs declaration fees.
Zaful Customer Service Review
Zaful's customer service has been subject to criticism, with many customers describing their experiences as poor and even terrible.
The primary method of contact for the brand is via email, but customers have reported difficulties in reaching the support center, leading to a great deal of frustration.
Moreover, although the brand does respond to negative reviews, the responses have been reported as unhelpful.
Where to Buy Zaful
If you're wondering where to buy Zaful, you have two convenient options: their official website or Amazon.
How to Contact Zaful
Email: [email protected]
