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What is thredUP?
In the year 2009, James Reinhart laid the foundation of Thredup within the boundaries of Oakland, CA, USA. You can sell or buy second-hand/used like new clothing, accessories, bags, shoes, etc. on Thredup. Thredup caters to the shopping or fashion needs of kids, men, and women. On the main platform, you can get clothing from more than 55k brands. Trending brands include Nike, Levis, Coach, Madewell, Zara, Aritzia, Reformation, etc. You get anything almost at 90% off in comparison to retail. Thredup has diversified its online presence in the form of a web or an app.
Pros & Cons for Buyers
Pros
- You can get fine and higher quality clothing at the lowest possible cost in comparison to retail.
- There is No limit on the brand selection and styles
- All second-hand or used items pass through a proper inspection before listing. This ensures you will get flawless products.
- For each new product, you can avail vast sizing range.
Cons
- Used/Second-hand product has a limit on sizing range. It is difficult for you to get the right size.
- Apart from the extensive checking process, some imperfections may not be retrieved even in images.
- For larger orders, the shipping cost is high.
Pros & Cons for Sellers
Pros
- Thredup takes all responsibility, and you just need to send or ship your clothes to Thredup.
- For “Clean-Out Kits,” Thredup offers free shipping
- You can get your used/new products in front of millions of customers and boost your sales chances
- You don't need to deal/negotiate with each buyer for shipping, pricing, or assistance. This way, you can face hassle-free selling
- Higher-quality images and well-written descriptions by Thredup increase overall profit and sales.
Cons
- Relying on promotions and fees, Thredup takes around 30 to 70 percent commission.
- For the seller, the processing and listing time for the used/second-hand items is considerably longer.
- You may face rejection against your item, and you need to bear the whole return cost.
- You cannot enjoy control over the pricing of the product that you want to sell. Thredup does this responsibility.
Is It Safe To Choose thredUP?
Yes or No, it depends on how you perceive comfort and safety, apart from the strict quality measures. Some used product aspects go unnoticed. Therefore, if you buy after reviewing and reading the listing carefully, this will save you from choosing the wrong product. Concerning the reviews of Thredup, see the image below:
The image shows Thredup receives 11.2 million visits every month and has the 51st category rank in the USA alone. These stats show the legitimacy of the online platform. Apart from this, Thredup has an encrypted payment protection system in place. You are not going to lose your money. The key thing to note about the Thredup is that it focuses on preserving the environment by giving a new life to used clothes. Overall, Thredup has a good reputation, is safe, and operates legally.
Refund/Return
If you don't like an item or it is not up to the mark, then you can return it within 14 14-day period from the delivery date. But for a refund, you need to cope with the following requirements:
- The item you want to return qualifies only if it is in original condition
- No return on damaged, washed, or worn-out items.
- You need to pay a $3.99 restocking fee for the particular item or product
- No refund on the original shipping charges
- You are not going to receive a return or refund on items purchased from final sale or last-chance deals
- Thredup does not offer the cost of a return label or shipping in case you reside outside the eligible 48 US states
- Expect the refunds within 5 to 7 days after Thredup receives your order. Please note the funds will take a further 3 to 5 business days to reach your account.
- You will get no reimbursement for discounts or promotions
- Please note there are no return options exist for Puerto Rico, Alaska, and Hawaii.
If you want to know more, then you can visit the FAQ section present on the main online interface of Thredup.
Shipping
Thredup supports multiple shipping methods for which the details are in the table as follows:
| Shipping Type | Shipping Time | Shipping Cost | Shipping Service |
|---|---|---|---|
| Bundled Shipping | 3 up to 8 days | $8.99 | USPS (United States Postal Service) |
| Standard Shipping | 3 up to 8 days | $10.99 | USPS (United States Postal Service) |
| Expedited Shipping | 2 up to 3 days | $25.99 | USPS (United States Postal Service) |
| Separate Shipping | 3 up to 6 days | $15.99 | USPS (United States Postal Service) |
Quality
Thredup has a strict quality inspection process in place. The quality experts review and authenticate the product as per set standards and then calculate the resale value. Thredup does not list the following items:
- Handbags, clothing, or accessories featuring fading, shrinkage, piling, blemishes, rips, and worn-out sings
- Shoes with scuff on interior or exterior sides
- Products featuring stains, stretching, odor, or missing components
- Jewelry
- Any bags or clothing products that are over 5 years old
- Men's accessories or clothing products
The above strict process ensures that each buyer of the Thredup gets higher quality products at affordable prices.
Sizing
There are variations in sizes because, on second-hand/used clothing, there is no wide size range. Although on new products you can get a variety of sizes. You can get a range of sizes for kids, men, women, maternity, plus, tall, etc. Make sure to check the sizes before you buy. You can get insights on the sizes in the description of the listing.
thredUP Customer Assistance
Thredup offers incredible customer assistance. You can get to the customer care service through email. Or an option exists to reach out to the Thredup through a physical address.
There are specific times you can get assistance. From Monday to Friday, the time is 6:00 am up to 9:00 pm. And Saturday to Sunday, 6:00 am to 7:00 pm. There is also an FAQ section on the main site.
You can get assistance from there also without reaching customer care assistance.
