Rugs.com

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rugs.com

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Rugs.com is a digital retail platform offering an extensive range of rugs at discounted prices. Established in 2018, the company has garnered positive customer feedback and ratings for its affordability and free return policy.

rugs.com

Is Rugs.com Legit?

Yes, Rugs.com is legit. Despite some issues related to product quality and the online shopping experience, the brand has exhibited a strong commitment to customer service and satisfaction.

They offer features like free shipping on all rugs, efficient dispatch times, and a generous 30-day return policy with free return shipping. Isolated issues with product or shipment have been swiftly handled, indicating a responsible brand.

Quality

The quality of the brand's offerings, has been a point of contention. There have been reports of the runner deteriorating prematurely under regular use, which is certainly a cause for concern.

However, it's not all negative feedback; some customers have expressed satisfaction with the plush texture and softness of the rugs, despite minor issues such as fraying edges.

It's clear that while the brand does have its strengths for its price and versatility, there are areas where improvement in quality is needed to truly meet customer expectations.

Return Policy

The brand's approach to returns and refunds is truly commendable. They have masterfully woven a safety net for their consumers, offering free return shipping if the request is made within a generous 30-day window.

This policy is not only customer-centric but also exudes a high level of confidence in their product quality. It's a relief for customers to know that if they are not completely satisfied with their purchase, they have the option to return it without any financial burden.

The simplicity and speed of the return process have been applauded by many, making it an effortless experience.

Customer Service

Their CS team is consistently helpful and responsive, showcasing their commitment to resolving any issues that arise, from product quality concerns to misplaced shipments.

Yet, it's worth noting that the brand's online shopping platform could use some refinement. Some customers have reported a less than seamless experience, with items mysteriously vanishing from their carts or a lack of communication during the ordering process.

How to contact them?

Phone: 1-800-818-4097
Contact Form

Shipping

The brand's shipping protocol is an intriguing blend of efficiency and customer service, albeit with a few areas for improvement. The free shipping offer on all rugs, without any minimum purchase requisites, is a commendable feature that certainly elevates the brand's appeal.

Their commitment to dispatch orders from their distribution centers within a 24-48 hour window is also impressive. In the continental 48 states, most orders will be delivered within 5 business days. You can also pay for 2-day fast delivery.

Additionally, there have been isolated instances of lost items during transit. However, the brand's proactive response in such scenarios, offering quick resolutions and full refunds, underscores their commitment to customer satisfaction.

Rugs.com Reviews

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Adeline
Jan 24, 2024

I had a fantastic shopping experience. The feature that allowed me to visualize the rug "in my house" where I planned to place it was very helpful. Interestingly, I ended up choosing what I initially considered as my second option, thanks to this feature. This saved me the trouble of having to return a product. I'm absolutely thrilled!

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Cora
Dec 5, 2023

The Black Friday/Cyber Monday discounts were fantastic! However, the website could be more intuitive. When you click on a thumbnail, it takes you to a new product page, causing you to lose your spot instead of just loading the variant images. Also, the search results display product variants as separate items rather than grouping them together.

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Alice
Oct 27, 2023

I found the website to be quite user-unfriendly. It took several attempts to complete my order due to the lack of feedback. I had to resort to a trial-and-error approach to figure out which settings would guide me out of the confusing layout and lead me to the order confirmation.

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Isabelle
Sep 28, 2023

The sale price was excellent, and they offered free shipping and returns. I've bought from them before and was happy with the outdoor rug I got. The rug has been exposed to all sorts of weather conditions (and a big Golden Retriever) on my partially covered deck and it's still in good shape. I once had to return a rug because it didn't match my room's decor, and it was a hassle-free experience.

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Madeline
Sep 21, 2023

I bought a pair of hallway runners that I initially thought would be perfect. However, by the time they arrived (which was quite fast), I had already discovered something more suitable for my area and color scheme. The customer service representative over the phone was incredibly friendly and helpful. The return process online was straightforward and quick, and their return and refund policy was quite accommodating.

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Ruby
Sep 20, 2023

The online catalog was really helpful in showing my husband the beautiful rug I intended to buy. We could visualize how well it would complement and fit into the room where we planned to place it.

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Autumn
Sep 13, 2023

The rugs were delivered quickly and were in great condition. I had numerous choices to pick from when I was ordering. They also included written instructions on how to set up the new rug and tips for its upkeep and cleaning.

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Gianna
Aug 15, 2023

I was impressed with the diversity and selection of rugs available in various materials. However, I had a hard time using the filter function. I had to repeatedly tap the size button and then erase it before tapping again to display my choices. Not all of the filters functioned properly.

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Hailey
Jun 22, 2023

The checkout process was swift and straightforward, but I wish it had been simpler to locate the specific item I was searching for. It would have been more convenient if all the rugs of the size I wanted appeared when I entered my preference. Instead, I had to individually click on each rug to check its price and size. Nonetheless, overall, it was a good shopping experience!

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Serenity
Jun 20, 2023

The rugs arrived promptly and in excellent shape. There was a wide variety of options to choose from when placing the order. They also provided written guidelines on how to position the new rug and how to maintain and clean it.

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Valentina
Jun 4, 2023

I finally found a rug that I adore at a fantastic price. I'm eagerly awaiting its arrival. The filters were very helpful in narrowing down my options to exactly what I wanted, and the "show it in my room" feature was excellent. If the rug's quality matches the ease of the ordering process, I'll definitely be satisfied.

When the rug arrived, I noticed that the color wasn't as vibrant as depicted in the photos and it was quite thin. However, considering the price, it's not too bad overall.

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Eva
Apr 20, 2023

I didn't have high hopes, but these rugs exceeded my expectations - they're not just 'good for the price', they're genuinely high-quality rugs. The colors and dimensions are accurately represented in the online room designer. The rugs are plush, comfortable, and well-made.

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Alexis
Feb 1, 2023

The ordering process was straightforward and the website was user-friendly. The delivery was also swift and hassle-free. However, the actual color of the rug varied greatly from how it was depicted on the website.

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