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Kicks Crew is a global digital marketplace for footwear, clothing, and accessories, primarily focusing on sneakers. They have offices in Hong Kong, Tai Wan and New York.
Is KICKS CREW Legit?
Yes, KICKS CREW is a legitimate business. Famous NBA player, Kyrie Irving, also invests in the company. They source their products from authorized retailers and use RFID tags to validate the authenticity of their products.
However, they have some drawbacks such as high shipping costs, a complicated return policy, and slow customer service response times.
Does KICKS CREW Sell Fake Shoes?
KICKS CREW assures that all products sold are completely authentic, sourced from authorized retailers for all online sales.
Once an order is made, a unique number is allocated to each retailer source. In the process of validating authenticity, KICKS CREW labels each sneaker pair with our distinctive RFID zip tie.
These RFID tags allow customers to access all details related to their purchase, such as the date of purchase, price, model, size, and more. Additionally, they can trace the entire journey of the product and identify the retailer it was sourced from.
Return Policy
Regarding returns and exchanges, a return handling fee is applied, constituting 15% of the total transaction payment.
Moreover, the brand places the responsibility of all shipping costs on the customer, for both the original and return shipment, thus increasing the financial obligation. It's worth noting that the shipping fee at KICKS CREW is significantly high.
The return procedure is intricate and financially demanding, largely benefiting the company. Consequently, customers may potentially find themselves devoid of both the product and their money.
Customer Service
Customer service is exclusively provided via email, making it impossible to communicate with a live representative.
What's more concerning, is the disappointingly slow response rate to emails, coupled with a concerning delay in processing return requests. This sluggish email service has been a source of frustration.
For instance, a customer hamstrung by duty charges found himself tethered in a zone of non-responsiveness, unheard, for eight long days.
