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What is Outsunny?
Outsunny is known for their wide variety of patio, lawn, and garden products, including greenhouses, outdoor post lights, and storage sheds. Their products are reasonably priced, making them accessible to a wide range of customers.
Is Outsunny a Good Brand?
Outsunny can be considered a good brand for those seeking affordable outdoor products for occasional use. However, customers who prioritize durability and seamless assembly may want to explore other options.
They offers a variety of outdoor products that are reasonably priced and functional. However, the brand has received mixed reviews with regards to the quality of its products. Some customers have reported issues with durability and assembly, but many are satisfied with their purchases, especially considering the price point. Their customer service on Amazon is generally praised for its responsiveness and helpfulness, often providing solutions to any issues customers face.
Quality
The overall quality may be lacking in terms of durability and sturdiness. There have been instances of the canopy tearing with light rain and the frame not being sturdy enough to withstand normal weather conditions. As for the outdoor benches, the assembly process can be challenging due to poorly drilled holes and insufficient instructions. Some users reported that the supplied bolts were too short and that they had to resort to using additional tools to force pieces together.
Price
The price of Outsunny's canopy is considered reasonable by many customers, especially considering its size and functionality. Many customers still believe that for the occasional use and the space it provides, the price of the canopy is worth it. For outdoor benches, the price is very reasonable and affordable. Many customers have expressed satisfaction with the value they received for the price they paid. Despite some minor issues with assembly and durability, the overall consensus is that the bench is a good deal for the price. The affordability of the bench makes it an appealing choice for those looking to enhance their outdoor spaces without breaking the bank.
Outsunny’s Customer Service On Amazon
Outsunny's customer service has been reported as responsive, helpful, and friendly by several customers. They are known for their prompt responses, quick problem-solving, and willingness to offer solutions such as replacements or refunds. Even when faced with product quality issues, their customer service team has been praised for their efficiency and understanding. .
Outsunny’s Shipping On Amazon
It appears that there are more complaints about the shipping of Outsunny products. Customers have reported receiving defective or damaged goods, and some have had issues with the packaging. The return shipping process has also been criticized, as some customers had to bear the return shipping cost. These negative experiences outweigh the positive comments about fast shipping and prompt delivery.
What Customers Are Saying On Amazon
Summary of positive reviews
- Fast shipping.
- The company provides good customer service, even replacing faulty units free of charge.
- The product is comfortable, well-sized, and the color matches the description.
- Assembly instructions are straightforward, though not detailed.
Summary of complaints
- The metal used in the construction of the product was cheap and broke easily.
- The company only offered a partial refund and made the customer pay for return shipping.
- The company only offered to ship new parts instead of refunding the money.
- The return process was complicated and expensive due to the involvement of a third party.
