Best Total Quality Management Books of 2025

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans."Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

The book "Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers" by Tim Ferriss is a compilation of insights and actionable details from more than 200 world-class performers interviewed on his podcast. The book contains distilled tools, tactics, and life lessons that have been vetted, explored, and applied by the author in his own life. The book is a perfect read for those who are looking for motivational self-help books. Overall, the book is unique in its focus on actionable details and practical advice that can be replicated in everyday life.

The Lean Six Sigma Pocket Toolbook is a comprehensive reference guide for those looking to implement Lean Six Sigma. It provides analyses of nearly 100 tools and methodologies and explains each tool's purpose, use, and efficacy. The book is organized by purpose and usage and covers the DMAIC improvement cycle. With detailed examples and step-by-step instructions, this compact and portable guide is ideal for Green and Black Belts transitioning from the classroom to the field. Overall, the book is an excellent resource for anyone looking to maximize production efficiency and maintain control over the managerial process.

Drawing upon a six-year research project at the Stanford University Graduate School of Business, James C. Collins and Jerry I. Porras took eighteen truly exceptional and long-lasting companies and studied each in direct comparison to one of its top competitors. They examined the companies from their very beginnings to the present day -- as start-ups, as midsize companies, and as large corporations. Throughout, the authors asked: "What makes the truly exceptional companies different from the comparison companies and what were the common practices these enduringly great companies followed throughout their history?" Filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the 21st century and beyond.

Tim Ferriss, the #1 New York Times best-selling author of The 4-Hour Workweek, shares the ultimate choose-your-own-adventure book—a compilation of tools, tactics, and habits from 130+ of the world's top performers. From iconic entrepreneurs to elite athletes, from artists to billionaire investors, their short profiles can help you answer life's most challenging questions, achieve extraordinary results, and transform your life.. From the author:. In 2017, several of my close friends died in rapid succession. It was a very hard year, as it was for many people.. It was also a stark reminder that time is our scarcest, non-renewable resource.. With a renewed sense of urgency, I began asking myself many questions:. Were my goals my own, or simply what I thought I should want? How much of life had I missed from underplanning or overplanning? How could I be kinder to myself? How could I better say “no” to the trivial many to better say “yes” to the critical few? How could I best reassess my priorities and my purpose in this world?. To find answers, I reached out to the most impressive world-class performers in the world, ranging from wunderkinds in their 20s to icons in their 70s and 80s. No stone was left unturned.. This book contains their answers—practical and tactical advice from mentors who have found solutions. Whether you want to 10x your results, get unstuck, or reinvent yourself, someone else has traveled a similar path and taken notes.. This book, Tribe of Mentors, includes many of the people I grew up viewing as idols or demi-gods. Less than 10% have been on my podcast (The Tim Ferriss Show, more than 200 million downloads), making this a brand-new playbook of playbooks.. No matter your challenge or opportunity, something in these pages can help.. Among other things, you will learn:. • More than 50 morning routines—both for the early riser and those who struggle to get out of bed. • How TED curator Chris Anderson realized that the best way to get things done is to let go. • The best purchases of $100 or less (you'll never have to think about the right gift again). • How to overcome failure and bounce back towards success. • Why Humans of New York creator Brandon Stanton believes that the best art will always be the riskiest. • How to meditate and be more mindful (and not just for those that find it easy). • Why tennis champion Maria Sharapova believe that “losing makes you think in ways victories can’t.” • How to truly achieve work-life balance (and why most people tell you it isn’t realistic). • How billionaire Facebook co-founder Dustin Moskovitz transformed the way he engages with difficult situations to reduce suffering. • Ways to thrive (and survive) the overwhelming amount of information you process every day. • How to achieve clarity on your purpose and assess your priorities. • And much more.. This reference book, which I wrote for myself, has already changed my life. I certainly hope the same for you.. I wish you luck as you forge your own path.. All the best,. Tim Ferriss

John C. Maxwell, el experto en liderazgo, conferenciante y autor internacionalmente reconocido, ha tomado este éxito de ventas de un millón de ejemplares y lo ha hecho aún mejor.Si nunca ha leído Las 21 leyes irrefutables del liderazgo, se ha perdido uno de los libros de liderazgo más vendidos de todos los tiempos. Si ha leído la versión original, le encantará esta nueva versión ampliada y actualizada.Esta edición revisada se mantiene fiel al original, con actualizaciones de algunos de los conceptos clave de liderazgo de Maxwell adaptados al entorno actual.Todas las leyes del liderazgo han sido afinadas y actualizadasSe incluyen diecisiete nuevas historias de liderazgoSe introducen dos nuevas leyes del liderazgoLa nueva herramienta de evaluación revelará sus puntos fuertes y débiles de liderazgoNuevos ejercicios de aplicación en cada capítulo que le ayudarán a crecer¿Por qué el Dr. Maxwell hizo cambios en su libro más vendido?«Un libro es una conversación entre el autor y el lector», dice Maxwell. «Han pasado diez años desde que escribí Las 21 leyes del liderazgo. He crecido mucho desde entonces. He enseñado estas leyes en docenas de países de todo el mundo. Esta nueva edición me da la oportunidad de compartir lo que he aprendido».The 21 Irrefutable Laws of LeadershipInternationally recognized leadership expert, speaker, and author John C. Maxwell has taken this million-seller and made it even better.If you've never read The 21 Irrefutable Laws of Leadership, you've been missing out on one of the best-selling leadership books of all time. If you have read the original version, then you'll love this new expanded and updated one.This revised edition keeps true to the original, with updates to some of Maxwell’s key leadership concepts adapted for today's environment.Every Law of Leadership has been sharpened and updatedSeventeen new leadership stories are includedTwo new Laws of Leadership are introducedNew evaluation tool will reveal your leadership strengths—and weaknessesNew application exercises in every chapter will help you growWhy would Dr. Maxwell make changes to his best-selling book?“A book is a conversation between the author and reader,” says Maxwell. “It's been ten years since I wrote The 21 Laws of Leadership. I've grown a lot since then. I've taught these laws in dozens of countries around the world. This new edition gives me the opportunity to share what I've learned.”

The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer is a must-read book for managers in any industry who want to improve business processes, cut costs and increase quality. The book explains the management principles and business philosophy behind Toyota's worldwide reputation for producing high-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less inventory, and half the floor space of its competitors. The author, Dr. Jeffrey K. Liker, provides practical ideas that managers can use to develop their own approach to business. Overall, this book is an excellent resource for anyone looking to improve their business practices.