Frequently Asked Questions (FAQs)
1. Does USPS provide cluster mailboxes?
Yes, USPS provides cluster mailboxes to customers. Each customer is given a compartment lock and three keys for their postal-owned Cluster Box Unit (CBU). There is no key deposit required, and customers can duplicate their keys at no expense to USPS.
2. Why do new homes have cluster mailboxes?
New homes often have cluster mailboxes because they offer increased security compared to traditional roadside mailboxes. Each tenant has a unique key to unlock their mailbox, and the cluster mailboxes have USPS-approved safety features to prevent mail theft. Additionally, cluster mailboxes allow for efficient USPS delivery.
3. Who decides on cluster mailboxes?
The responsibility of cluster mailboxes typically lies with the property manager or the community's Homeowners Association (HOA). They are in charge of regular upkeep and maintenance, including cleaning, paint touch-ups, repairing broken parts, and replacing mailbox units when necessary.
4. Does Amazon deliver to cluster mailboxes?
No, Amazon does not deliver to cluster mailboxes. USPS is the only package delivery service that uses cluster mailboxes. Other delivery services like FedEx, UPS, and Amazon deliver packages directly to the address specified on the mail piece, such as the front door of the recipient's home.
5. How much does it cost to install a cluster mailbox?
The cost of installing a cluster mailbox can vary. Prices range from around $1,000 for a unit with four doors and one or two parcel lockers, to approximately $2,200 for units with up to twenty doors. Additional pedestal parcel lockers may cost slightly less. It's important to consider other costs associated with installation as well.
6. How does USPS deliver to cluster mailboxes?
USPS delivers to cluster mailboxes using a proprietary Arrow lock. The postal carrier opens the entire front panel of the unit with this key, providing access to all individual mailboxes. USPS is responsible for installing and maintaining the Arrow locks.
7. How do mailmen open cluster mailboxes?
Mail carriers have a master key with an Arrow Lock that allows them to open all compartments at once. After delivering the mail, the carrier locks the CBU and each tenant retrieves their mail from their individual mailbox compartment and packages from the parcel lockers using their respective keys.
8. How are packages delivered to cluster mailboxes?
If a package is too large for a tenant's mailbox, the carrier places it in a parcel locker. A designated key for that locker is placed in the tenant's mailbox. The postal carrier then closes and securely locks the front panel door of the cluster mailbox unit.